Service Auditor

Stratton Amenities; Philadelphia (Philadelphia County); On-site; USD 20,664,000 - 38,573,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities is seeking a part-time, contract Quality Assurance Auditor to assess hospitality and service engagement from the guest perspective. You will travel to assigned communities, conduct discreet audits, and interact with staff to evaluate service quality.

Candidates should have experience in hotel or luxury-residential settings and be able to manage time effectively across multiple shifts. The role requires strong analytical skills, independent work capability, and excellent

Qualifications

• Understanding hospitality operations and audit standards.
• 3–5 years of hotel/resort or related experience preferred.
• Ability to coordinate auditing across shifts and travel as needed.

Responsibilities

• Travel to assigned communities as needed.
• Conduct duties discreetly and impartially.
• Interact with staff to gauge service experiences and behaviors.
• Inspect lobby/concierge areas to identify improvement opportunities.
• Prepare and submit a detailed audit report after each visit.
• Work independently with a proactive, engaging hospitality focus.

Skills

Discreet auditing

Analytical skills

Time management

Communication skills

Independent work

Job description

Philadelphia, United States | Posted on 08/04/2026

The responsibility of the Quality Assurance Auditor is to assess hospitalityand service engagement as it relates to the resident, guest and clientexperience. The Quality Assurance Auditor performs his or her duties secretlyand from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thoroughunderstanding of the service engagement expectations set forth by our companyand our clients. Quality Assurance Auditors must have knowledge of qualitycontrol procedures and the ability to assess whether or not associates performand deliver the experience as identified by our audit criteria. They are ableto effectively manage working time and possess a thoroughly developedanalytical skill set. They must also be able to coordinate auditing teams acrossall three shifts of operations and ensure proper communication with executiveleadership. Quality Assurance Auditors may be required to travel extensively to audit all associates and operations.

The educational and training requirements:

Quality Assurance Auditors are required to understandhospitality-centric operations typically experienced at hotels, resorts orluxury residential communities. The Quality Assurance Auditor assesses a widevariety of hospitality quality control standards. Therefore, three to fiveyears of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements

• Travelto and from assigned communities.
• Abilityto conduct duties discreetly and impartially.
• Remainingdiscreet while you pose as a regular guest or a prospective resident.
• Interactwith associates over the phone and in person to gauge service experiencesand behaviors as indicated by but not limited to the audit criteria.
• Flexibledisposition.
• Organizationaland time management skills.
• Inspectthe lobby/concierge environment to detect possible concerns and areas forimprovement.
• Completeand submit an audit report detailing the experience after each visit.
• Highlyenergetic, honest, and motivated.
• Excellentcommunication and interpersonal skills
• Abilityto work independently, without supervision.
• Result-oriented,with an engaging personality and a passion for luxury hospitality serviceand experiences.
• Beingproactive and able to handle various assignments.
• Analyticalskills: Analyzing notes and documentation taken during the assessment inorder to write an objective report.
• Greatattention to detail: Being able to inspect the quality of customer serviceprovided.
• Own,possess or have consistent access to reliable transportation

Job Types: Part-time, Contract

Benefits include health, dental, and vision insurance, paid sick leave, andpaid time off.