Service Auditor

Stratton Amenities; Pennsylvania; On-site; USD 25,000 - 39,000; Part time

Benefits offered by this job

Health, dental and vision insurance

Paid sick leave

Paid time off

Job summary

Stratton Amenities in Philadelphia, PA, is seeking a part-time Contract Quality Assurance Auditor to assess hospitality and service engagement from the guest or prospective resident perspective. You will operate discreetly to evaluate how associates deliver the experience.

The role requires travel to multiple communities, strong analytical skills, and the ability to coordinate auditing across shifts while communicating findings to leadership.

Qualifications

• Three to five years of hotel, resort, or related experience is preferred.
• Knowledge of quality control procedures and audit criteria.
• Ability to coordinate auditing teams across shifts and communicate with leadership.

Responsibilities

• Travel to and from assigned communities.
• Conduct duties discreetly and impartially.
• Interact with associates to gauge service experiences according to audit criteria.
• Inspect lobby/concierge to detect concerns and areas for improvement.
• Complete and submit an audit report after each visit.
• Work independently with an engaging personality and proactive attitude.

Skills

Hotel/resort experience

Discreet auditing

Analytical skills

Communication skills

Time management

Interpersonal skills

Travel willingness

Independent work

Job description

Philadelphia, United States | Posted on 08/04/2026

The responsibility of the Quality Assurance Auditor is to assess hospitalityand service engagement as it relates to the resident, guest and clientexperience. The Quality Assurance Auditor performs his or her duties secretlyand from the guest or prospective resident perspective.

The Quality Assurance Auditor possesses a thoroughunderstanding of the service engagement expectations set forth by our companyand our clients. Quality Assurance Auditors must have knowledge of qualitycontrol procedures and the ability to assess whether or not associates performand deliver the experience as identified by our audit criteria. They are ableto effectively manage working time and possess a thoroughly developedanalytical skill set. They must also be able to coordinate auditing teams acrossall three shifts of operations and ensure proper communication with executiveleadership. Quality Assurance Auditors may be required to travel extensively toaudit all associates and operations.

The educational and training requirements:

Quality Assurance Auditors are required to understandhospitality-centric operations typically experienced at hotels, resorts orluxury residential communities. The Quality Assurance Auditor assesses a widevariety of hospitality quality control standards. Therefore, three to fiveyears of hotel, resort or related experience is preferred.

Quality Assurance Auditor Tasks & Requirements:

• Travelto and from assigned communities.
  
• Abilityto conduct duties discreetly and impartially.
  
• Remainingdiscreet while you pose as a regular guest or a prospective resident.
  
• Interactwith associates over the phone and in person to gauge service experiencesand behaviors as indicated by but not limited to the audit criteria.
  
• Flexibledisposition.
  
• Organizationaland time management skills.
  
• Inspectthe lobby/concierge environment to detect possible concerns and areas forimprovement.
  
• Completeand submit an audit report detailing the experience after each visit.
  
• Highlyenergetic, honest, and motivated.
  
• Excellentcommunication and interpersonal skills
  
• Abilityto work independently, without supervision.
  
• Result-oriented,with an engaging personality and a passion for luxury hospitality serviceand experiences.
  
• Beingproactive and able to handle various assignments.
  
• Analyticalskills: Analyzing notes and documentation taken during the assessment inorder to write an objective report.
  
• Greatattention to detail: Being able to inspect the quality of customer serviceprovided.
  
• Own,possess or have consistent access to reliable transportation
  

Job Types: Part-time, Contract

Benefits include health, dental, and vision insurance, paid sick leave, andpaid time off.