Service Attendant

Eat'n Park Hospitality Group; University Heights (OH); On-site; USD 17,000 - 21,000; Full time

Job summary

Eat’n Park Hospitality Group is seeking a service attendant to join Parkhurst Dining. You will greet guests, learn menus, and work with management to ensure clean, well-stocked dining rooms during peak hours.

Responsibilities include cash handling, balancing drawers, stocking areas, and supporting kitchen staff to maintain quality and portion control while delivering friendly service.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities.

Responsibilities

• Greet guests immediately with a friendly, welcoming manner.
• Learn menu items and daily specials, and communicate with management.
• Handle all POS transactions ethically and in accordance with company policies.
• Accurately make change and balance cash drawer; reconcile after each shift.
• Post signage and merchandise service areas; stock grab-and-go items.
• Bus tables and maintain dining room cleanliness.
• Restock and organize areas near checkout counters and beverage stations.
• Ensure soda machines are maintained and cleaned; prepare service line for operation.
• Serve guests professionally and practice portion control; coordinate with kitchen staff for food quantity and quality.

Job description

Are you looking for a values-driven environment with opportunities to learn and grow? Do you want to join a fun, supportive team where you can build lifelong relationships? At Eat’n Park Hospitality Group, we’ve been creating smiles since 1949—one guest, one meal, and one team member at a time. Now we’re searching for a service attendant to join our Parkhurst Dining team.

Eat'n Park Hospitality Group represents a diverse family of brands that span more than a dozen states across more than 150 locations and with nearly 10,000 team members. We are a family-owned and operated company with deep roots that inspire our future. Our enduring commitment to our Core Values and our shared purpose, “to Create a Smile,” guide and fuel our growth as a group and as individuals.

JOB SUMMARY

Responsible for ensuring that guests are cordially attended to, from the time they enter our dining rooms and facilities to the time they leave and performing routine duties necessary to provide a clean and well-stocked dining room during meal periods in accordance with Parkhurst standards and procedures under strict sanitary conditions.

ESSENTIAL FUNCTIONS

• Acknowledge the presence of our guests IMMEDIATELY with a friendly greeting.
• Learn menu and daily specials, keeping in close communication with management.
• Handle all POS transactions ethically and according to company policies, including all cash, meal plan or swipe, and CaterTrax orders.
• Accurately make change for all cash-paying guests, maintain proper counts of all transactions, maintain accurate balance in cash drawer at all times, and reconcile cash drawer after every meal.
• Post all necessary signage and merchandise service areas. Price and stock all grab and go items.
• Bus tables and help maintain cleanliness.
• Restock/organize areas surrounding the check-out counters. Restock beverages, cereal dispensers, and other items as needed, which may include refilling of milk dispensers.
• Make sure enough cups and glasses are present and remove empty glass racks. Empty glass racks must be taken to dish room.
• Ensure soda machines are iced down before and after each service period. Take off and soak the soda caps in hot water overnight.
• Prepare service line for operation as instructed by Executive Chef and/or Management. The line is always to be garnished properly.
• Serve our guests in a friendly, professional manner. Practice portion control guidelines continually.
• Communicate with kitchen staff to maintain enough food. Check quality of food items, making sure they meet standards of taste, appearance, and correct temperatures. Report any substandard quality to the Executive Chef and/or Management.
• Follow production sheets to establish proper serving utensils.
• Follow cleaning schedule as provided by management, using “clean as you go” techniques.
• Maintain an open line of communication with management, informing them of products and supplies needed.
• Follow the uniform dress code and maintain proper personal hygiene.
• Follow all Parkhurst Hospitality Gold Standards.
• Assist fellow team members at every opportunity.
• Perform any other duties as assigned by management.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities

to perform the essential functions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standing and/or walking - 100% of time.
• Occasionally lifting up to 40 lbs.li>
• Frequently lifting up to 20 lbs.

Eat’n Park Hospitality Group provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.