Service Associate - Springfield, MO - Sustainability Solutions

Stryker; Springfield (MO); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Employee Stock Purchase Plan (ESPP)

Wellbeing program

Job summary

Stryker seeks a Service Associate to lead activation of the Sustainability Solutions program across hospitals in the assigned territory. Reporting to a Service Manager, you will foster authentic relationships with healthcare teams, educate on collection processes, and help customers increase participation to reduce waste in healthcare.

You will travel within your territory to collect devices, deliver training, and support ongoing program adoption with cross-functional teams to uncover growth

Qualifications

• Valid and unrestricted driver's license
• Highschool degree or GED
• Personal vehicle used for daily territory travel (80–100 miles/day)
• Ability to obtain and maintain required credentials at hospitals in the territory
• Proficient in Word, Excel, Outlook, Power BI and PowerPoint

Responsibilities

• Collect eligible single-use medical devices from hospitals in the territory while meeting collection goals and service standards
• Build trusted relationships with healthcare professionals, supply chain teams, hospital leaders, and internal partners to drive program engagement
• Educate hospital staff on collection processes, device identification, and best practices to improve participation and compliance
• Deliver training sessions and ongoing customer support to strengthen program adoption
• Partner with commercial and operational teams to identify growth opportunities and expand customer engagement
• Track collection activity, maintain accurate records, and submit timely reports for territory performance
• Monitor program metrics and recommend opportunities for continuous improvement and increased participation
• Contribute to a positive team environment through effective communication and participation in meetings

Skills

Customer oriented

Competitive spirit

Challengers

Teammates

Collaborative networking

Self-directed

Education

Highschool degree or GED

Tools

Word

Excel

Outlook

Power BI

PowerPoint

Job description

As a Service Associate, you'll be the face of our Sustainability Solutions program within hospitals throughout your territory. Reporting to a Service Manager, you'll build authentic relationships with healthcare teams, provide education and support, and help customers increase participation in programs that reduce waste and create a more sustainable future for healthcare.

Who we want

• Customer oriented representatives: A person who has an eye for impressing our customers and building strong relationships.
• Competitive Spirit: Team players who are looking to launch a career with Stryker, understanding that a Service Associates role offers ground-floor experience of our business.
• Challengers: People who continually seek improvement for the business and their customers.
• Teammates: Partners who listen to ideas, share thoughts and work together to move the business forward.
• Collaborative networkers: Relationship-savvy people who intentionally make connections with both internal partners and external contacts.
• Self-directed initiators: People who take ownership of their work and need no prompting to drive productivity, change, and outcomes.

What you will do

• Collect eligible single-use medical devices from hospitals throughout your assigned territory while maintaining collection goals and service standards.
• Build trusted relationships with healthcare professionals, supply chain teams, hospital leaders, and internal partners to drive program engagement and long-term success.
• Educate hospital staff on collection program processes, eligible device identification, and best practices to improve participation and compliance.
• Deliver training sessions and ongoing customer support to strengthen program adoption and increase collection volumes.
• Partner with commercial and operational teams to identify growth opportunities and expand customer engagement within existing accounts.
• Track collection activity, maintain accurate records, and submit timely reports to support territory performance and business objectives.
• Monitor key program metrics and recommend opportunities for continuous improvement and increased participation.
• Contribute to a positive, collaborative team environment through effective communication and active participation in meetings and team initiatives.

What you need

• Valid and unrestricted driver's license and appropriate insurance to travel by car as required.
• Highschool degree or GED.
• Use of your personal vehicle (drive 80-100 miles/day depending on territory).
• Ability to obtain and maintain needed credentials at all hospitals within assigned territory
• Must be able to effectively use computer programs ( e.g. Word, Excel, Outlook, Power BI and Power Point).

Physical Requirements

• Medium work: Exerting up to 60 pounds of force daily, and/or up to 20 pounds of force constantly to move objects. (Pushing and/or pulling up to 60 pounds of force constantly, and ability to lift up to 40 pounds)
• Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
• Must be able to communicate effectively through presentation skills, email and phone
• Must be able to use common office equipment (e.g. PC, Microsoft office, smart phone, etc.).

United States of America Pay Ranges

• USN: $21.58 - $29.20 USD Hourly

View the U.S. work location and transparency guide to find the pay range for your location.

Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program. Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance. Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually. Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.