Field Service Technician (Neptune) - Arlington, VA

Stryker Corporation; Arlington, Northern (VA, KY); Hybrid; Confidential; Full time

Benefits offered by this job

Company-provided vehicle for work‑rel​

Medical, dental, and vision coverage

401(k)

Tuition reimbursement

Life Insurance

Job summary

Stryker Corporation in Arlington, VA is seeking a Field Service Technician to support Neptune. You will travel in a company vehicle to hospitals and healthcare facilities, performing installation, preventive maintenance, troubleshooting, and documentation to keep equipment compliant and available.

You will build strong relationships with customers and internal teams, manage service requests, and interpret manuals and bulletins to resolve issues while adhering to safety and privacy standards in

Qualifications

• High school diploma or GED must be obtained.
• Valid driver's license and ability to travel frequently within the territory, including overnight and weekend travel.
• Proficiency with Microsoft Office applications.
• Ability to meet healthcare facility credentialing, compliance, safety, and access requirements.
• Ability to perform the essential physical requirements of the role, including standing, walking, bending, and lifting up to 75 pounds.

Responsibilities

• Develop and maintain strong relationships with customers and internal partners to deliver exceptional service and equipment performance.
• Travel to hospitals and healthcare facilities to complete service requests, installations, and preventive maintenance.
• Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.
• Install, maintain, and inspect medical equipment per guidelines and quality standards.
• Support software, connectivity, and system configuration as needed to maintain equipment performance.
• Coordinate service schedules, manage customer requests, and provide timely updates to stakeholders.
• Document service activities, repairs, parts usage, and results in company systems.
• Interpret technical manuals, service bulletins, and engineering documentation to resolve issues.
• Work in healthcare environments adhering to PPE, patient privacy, safety standards, and site protocols.

Skills

Microsoft Office

Customer service

Travel readiness

Education

High school diploma or GED

Associate/Bachelor in technical discipline

Tools

Biomedical equipment maintenance

Job description

Work Flexibility: Field-based Field Service Technician – Neptune

As a Field Service Technician supporting Neptune, you will serve as a key technical resource for healthcare customers across your assigned territory. This field-based role focuses on equipment service, troubleshooting, maintenance, and documentation, with most of your time spent traveling in a company-provided vehicle between customer sites, resolving technical issues, and ensuring equipment performs as intended. Success in this role depends on delivering a positive customer experience through effective service support, clear communication, accurate documentation, and strong collaboration with healthcare customers, clinical staff, sales partners, and internal stakeholders. This role requires the ability to manage multiple service priorities, work independently in customer environments that can be fast-paced or stressful, and collaborate with internal partners when additional support or coordination is needed.

What You Will Do

• Develop and maintain strong relationships with customers and internal partners, including sales and commercial teams, to deliver exceptional customer experiences, ensure optimal equipment performance, and support business goals within the assigned territory.


• Travel to hospitals and healthcare facilities to complete assigned service requests, installations, and preventive maintenance activities.


• Troubleshoot, diagnose, and repair equipment issues to restore functionality and minimize downtime.


• Install, maintain, and inspect medical equipment in accordance with service guidelines and quality standards.


• Support software, connectivity, and system configuration activities as required to maintain equipment performance.


• Coordinate service schedules, prioritize customer requests, communicate service findings and recommendations, and provide timely updates to customers and internal stakeholders.


• Document service activities, repairs, parts usage, and results in company systems to maintain accurate records.


• Interpret technical manuals, service bulletins, and engineering documentation to resolve equipment issues.


• Work in healthcare environments, including areas where biohazardous materials may be present, while adhering to customer site requirements, safety standards, patient confidentiality policies, company procedures, and required personal protective equipment (PPE).

What You Will Need

• Required Qualifications High school diploma or GED.


• Valid driver's license and ability to travel frequently within the assigned territory, including overnight and weekend travel as needed, as well as occasional travel outside the territory to support business needs and coverage requirements.


• Proficiency with Microsoft Office applications.


• Ability to meet healthcare facility credentialing, compliance, safety, and access requirements, which may include vaccinations, training, screening requirements, and personal protective equipment (PPE), with or without reasonable accommodation.


• Ability to perform the essential physical requirements of the role, with or without reasonable accommodation, including standing, walking, bending, and working at customer sites for extended periods; regularly moving up to 20 pounds; and occasionally lifting up to 75 pounds.

Preferred Qualifications

• Minimum 3 years of technical service, equipment repair, maintenance, or related experience.


• Associate degree, bachelor's degree, or formal technical training in a technical discipline.


• Experience with biomedical equipment maintenance, repair, installation, or field service support.

Additional Information

• Schedule: May require overtime, evening, overnight, or weekend work to support customer requirements.


• Benefits: Company-provided vehicle for work-related travel, medical, dental, and vision coverage, 401(k), paid time off, employee stock purchase plan, tuition reimbursement, life insurance, disability coverage, and wellbeing programs.

United States of America Pay Ranges

US15: $32.22 - $44.57 USD Hourly Travel Percentage: 30%

Stryker Corporation is an equal opportunity employer

Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability. Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

Stryker is driven to work together with our customers to make healthcare better

Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role. Stryker is one of the world’s leading medical technology companies and, together with its customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes. We are proud to be named one of the World’s Best Workplaces! For more information, visit: www.stryker.com

Work Flexibility Remote – Role allows you to work the majority to 100% of time from an alternate workplace. These roles could have travel expectations, and you must work within the country of the job requisition location. Field-based – You can expect to regularly work a majority to 100% of time at customer facilities and has a set territory or expectation to travel within a set boundary. Almost all sales roles would likely be qualified as field-based. Onsite – Role is 100% located at a Stryker facility. Some ad hoc flexibility may be available depending on role, level, and job requirements. Manufacturing roles and any role that requires physical presence at the office would qualify under this category. Hybrid – You can expect to regularly work in both an alternate workplace and a Stryker facility. Roles that are partially remote or co-located would qualify as hybrid, and the expectation to be onsite would be defined and agreed upon by your manager/supervisor.