Service Associate - Reserve (Teller)

First Merchants Corporation; Muncie (IN); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Vacation/Sick Time

Paid Holidays

Paid Parental Leave

Tuition Reimbursement

Job summary

First Merchants Corporation in Muncie, IN is seeking a customer-focused team member for our banking center. You will deliver excellent service by handling requests, balancing cash, and promoting bank products to customers.

This full-time role includes base pay with bonuses, benefits such as medical/dental/vision insurance, 401k, paid time off, holidays, parental leave, and tuition reimbursement. Join a culture of inclusion and high performance.

Qualifications

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

Responsibilities

• Provide excellent customer service by responding to customer requests for banking transactions and inquiries with solutions.
• Balance cash, daily transactions, vault and ATM, and ensure compliance and privacy.
• Sell bank products and make referrals to support branch goals and participate in meetings and coaching.

Skills

Customer service

Cash handling

Sales

Education

High School Diploma or Equivalent

Job description

As Part Of This Role, You Will

• Provide excellent customer service by:
• Responding to customer requests for banking transactions.
• Answering customer inquiries and problems with solutions that meet the customer’s current needs.
• Continually building customer loyalty and customer advocates.
• Contribute to overall banking center operation by:
• Balance cash, daily transactions, vault and ATM.
• Understanding and ensuring compliance, regulations and reporting.
• Following information security policy and verification procedures to protect customer privacy.
• Assist with opening and/or closing banking center.
• Actively participate in a high performing sales environment by:
• Selling bank products, making customer referrals and other activities to support the goals.
• Knowing about all bank products.
• Participating in daily/weekly meetings and coaching sessions.

To be successful in this position, we require the following

• High School Diploma or Equivalent.
• 3 months of sales, cash handling, or related experience.

First Merchants Offers The Following

• Base Pay PLUS Bonuses
• Medical, Dental and Vision Insurance
• 401k
• Health Savings and Flexible Spending Accounts
• Vacation/Sick Time
• Paid Holidays
• Paid Parental Leave
• Tuition Reimbursement
• Additional Benefits

A Little About Us

First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy.

Our Vision Is

To enhance the financial wellness of the diverse communities we serve.

Our Mission Is

To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders.

Our Team

"We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging."