Service Associate - Night

EōS Fitness; Santa Ana (CA); On-site; USD 24,659 - 26,863; Part time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training

Daily pay access

Job summary

EōS Fitness in Santa Ana, California is looking for an Overnight Service Associate to provide exceptional service to gym members and guests. This role involves greeting members, managing inquiries, and maintaining an organized front desk.

Ideal candidates will have experience in customer service and a passion for fitness. The position requires overnight hours and offers a variety of employee benefits. Join our energetic team dedicated to supporting fitness journeys!

Qualifications

• Previous experience in customer service or front desk role.
• Experience or a strong interest in the fitness industry.
• Must be able to work overnight hours.

Responsibilities

• Greet members and guests with a friendly and professional attitude.
• Address member inquiries, concerns, and complaints promptly.
• Process payments for memberships, classes, and retail items.

Skills

Customer service experience

Interpersonal skills

Ability to multitask

Organizational skills

Tools

MS Office

Gym management software

Job description

EōS Fitness is bold, upbeat, and motivating. The company culture is as energetic as its fitness routines, encouraging staff to rise to challenges with enthusiasm and accountability. Our core values include: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

The Overnight Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members. In addition to greeting and directing members, guests, and staff upon entry, they serve as representatives of the gym’s commitment to exceptional service, handling member inquiries and requests, offering knowledgeable assistance, and ensuring every individual feels valued and supported in their fitness journey. This role remains flexible and adaptive to the evolving needs of the gym, with duties subject to change at management’s discretion.

Position Purpose

Be a great host, the members’ best source of information, and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance
• Complete gym walks to rack weights, pick up trash, and check bathrooms and locker rooms

Qualifications

• Previous experience in customer service or front desk role
• Experience or a strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Must be able to work overnight hours – 10 pm to 6 am, though schedules may vary based on business needs
• Alignment with our Core Values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures, which may be updated or changed over time
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and review database or email reports

Pay Range

California: $17.90—$19.50 USD per hour

Benefits and Perks

• A highly energetic and collaborative team
• A management team that cares about your professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily pay – access your funds before payday
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and employee assistance program offered*
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

* Based on eligibility of tenure and full‑time vs. part‑time employment.

Equal Opportunity Employment

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.