Service Associate, Mammography

Chesapeake Regional Healthcare; Chesapeake (VA); On-site; USD 25,000 - 33,000; Full time

Job summary

Chesapeake Regional Healthcare is seeking a Mammography Services Associate to maintain patient care quality in the Mammography department and across the organization. Responsibilities include handling PACS/RIS tasks, updating records, and ensuring confidentiality while supporting radiology operations.

Typical duties cover film record creation, tracking, and loan processes, as well as reporting equipment issues and contributing to FDA/MQSA documentation.

Qualifications

• Minimum education: high school diploma or equivalent.
• Preferred education: courses in Medical Technology.

Responsibilities

• Copy images for check-out using PACS software.
• Research patient radiology records in the RIS and HIS while maintaining confidentiality.
• Research duplicate records and alert records personnel.
• Verify patient identification and update records.
• Create film records for new and existing patients with names, dates, and MRN.
• Track film records across department using the RIS.
• File film jackets by MRN to the correct shelf and track with RIS.
• Loan film records after verifying borrower's ID.
• Mail back outside films and log in RIS.
• Communicate equipment malfunctions and low inventory to supervisor.
• Gather information for FDA and MQSA documentation for Lead Technologist.
• Provide service to patients, visitors, physicians, and staff in person, by phone, and by fax.
• Assess patient needs and direct them to the appropriate department.
• Attend required hospital orientations, meetings, and in-services.
• Demonstrate commitment to flexible work scheduling when necessary to ensure patient care.

Education

High school diploma or equivalent

Courses in Medical Technology

Job description

Summary

The Mammography Services Associate is responsible for the maintenance and quality of patient care on a continuing basis for the Mammography department and throughout the organization.

Essential Duties And Responsibilities

These duties and responsibilities described below represent the general tasks performed on a daily basis; other tasks may be assigned.

• Copy images for check-out using PACS software.
• While maintaining the confidentiality of patient records, research patient's radiology records through the Radiology Information System and the Hospital Information System. Utilize all aspects of the Radiology Information System accurately to manage the confidentiality of patients' records.
• Research duplicate records and/or medical record numbers and alert the appropriate medical records personnel.
• Verify correct identification is in patient's medical records and update records accordingly.
• Create film records for new patients and update records for previous patients, including placing the patient's name, the date, and the medical record number on the film file record.
• Track film records as they move to various work areas in the department; be able to locate, at all times, radiographic film files and reports for referring physicians and co-workers using the Radiology Information System.
• File film jackets by the patient's medical record number to the correct shelf and row, tracking the record with the Radiology Information System.
• Complete the appropriate paperwork to loan film records to patients, physicians, and other hospitals; be sure to verify the borrower's identification before releasing any medical records from the hospital.
• Mail back outside films and record this information in the Radiology Information System.
• Communicate equipment malfunctions and low inventory levels to the appropriate supervisor.
• Gather any information needed by the Lead Technologist for FDA and MQSA documentation.
• Provide service to patients, visitors, physicians, and other hospital staff in person, by phone, and by fax.
• Assess the needs of patients and direct them to the appropriate department, providing quality care and service at all times.
• Attend required hospital-wide orientations, meetings, and in-services.
• Demonstrate a commitment to flexible work scheduling when necessary to ensure patient care.

Supervisory Responsibilities

Reports to: Operations Manager; may also be assigned work from the Radiologist or Administrative Director, Radiology

Supervises: None

Responsibilities: Not applicable

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education And Experience

Minimum Required Education: High school diploma or equivalent

Preferred Education: Courses in Medical Technology

Experience: Not applicable

Certificates, Licenses, Registrations

There are no certification/licensure requirements for this position.