Service Associate - Center Grove

Stock Yards Bancorp, Inc.; Greenwood (IN); Hybrid; USD 14,000 - 18,000; Full time

Job summary

Stock Yards Bancorp, Inc. in Greenwood, IN seeks a Service Associate I to handle face-to-face customer banking transactions, sell and cross-sell bank products, and deliver exceptional service at our Retail location. The role requires a High School Diploma or GED and prior customer contact with cash handling experience.

Employees should demonstrate strong communication, math skills, and PC proficiency. Hours vary by branch, including Saturdays by rotation, and the teller line work is primarily

Qualifications

• High School Diploma or GED is required.
• Experience with customer contact and cash handling.
• Strong written and verbal communication skills and basic math abilities.
• PC proficiency and comfort with banking software.

Responsibilities

• Exemplify our 212 commitment to service.
• Process deposits, withdrawals, cash checks and balance a cash drawer.
• Cash checks following bank policy.
• Sell official checks.
• Process and balance teller work through image capture.
• Consultative selling to engage customers and uncover needs.
• Assist with beginning, end of day and other operational duties as needed.
• Participate in weekly team meetings.

Skills

Customer service

Cash handling

Communication

Mathematics

PC proficiency

Education

High School Diploma or GED

Job description

Job Title: Service Associate I

FLSA Status: Non-Exempt

Department: Retail

Hours: Varies by branch location, Saturdays by rotation

General Job Summary:

To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service.

Organizational Duties and Responsibilities:

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

• Exemplify our 212 commitment to service
• Process deposits, withdrawals, cash checks and balance a cash drawer
• Cash checks following SYB check cashing policy
• Sell official checks
• Process and balance teller work through image capture
• Consultative Selling - Engaging customers and prospects to uncover needs and offer solutions
• Assist with beginning, end of day and other operational duties as needed
• Participate in weekly team meetings

Working Conditions: Work on teller line, which will require long periods of standing

Minimum Job Requirements:

Education: High School Diploma or GED Equivalent

Experience: Customer contact and cash handling experience

Specific Skills:

• Good written and verbal communication skills
• Professional appearance and demeanor
• Ability to work well with others
• Good math skills
• PC proficient

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10-15 pounds occasionally (e.g., files, office supplies)