Bank Teller - Crestwood

Stock Yards Bank & Trust; Crestwood (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Stock Yards Bank & Trust seeks a Service Associate I to perform teller duties, process transactions, and provide exceptional customer service on the retail floor.

The role emphasizes accuracy, professionalism and teamwork in a branch setting, with a focus on consultative selling and meeting daily targets. Work hours vary by branch, including Saturdays by rotation.

Qualifications

• High School Diploma or GED required.
• Experience in customer service and cash handling preferred.

Responsibilities

• Process deposits, withdrawals, cash checks and balance a cash drawer.
• Cash checks following Stock Yards Bank & Trust policy.
• Sell official checks and other bank services.
• Process and balance teller work through image capture.
• Engage customers to understand needs and offer solutions (consultative selling).
• Assist with opening/closing and other operational duties as needed.
• Attend weekly team meetings.

Skills

Communication skills

Professionalism

Teamwork

Math skills

PC proficiency

Education

High School Diploma or GED

Job description

Job Title: Service Associate I

FLSA Status: Non-Exempt

Department: Retail

Hours: Varies by branch location, Saturdays by rotation

General Job Summary:

To complete face-to-face customer banking transactions, sell and cross-sell bank products and services, and provide exceptional customer service.

Organizational Duties and Responsibilities:

• Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.
• Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

• Exemplify our 212 commitment to service
• Process deposits, withdrawals, cash checks and balance a cash drawer
• Cash checks following SYB check cashing policy
• Sell official checks
• Process and balance teller work through image capture
• Consultative Selling – Engaging customers and prospects to uncover needs and offer solutions
• Assist with beginning, end of day and other operational duties as needed
• Participate in weekly team meetings

Working Conditions: Work on teller line, which will require long periods of standing

Minimum Job Requirements:

Education: High School Diploma or GED Equivalent

Experience: Customer contact and cash handling experience

Specific Skills:

• Good written and verbal communication skills
• Professional appearance and demeanor
• Ability to work well with others
• Good math skills
• PC proficient

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Primarily sedentary work performed in an office environment
• Ability to sit for extended periods of time while working at a computer
• Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment
• Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person
• Visual acuity sufficient to read computer screens, printed documents, and financial data
• Occasional standing, walking, bending, or reaching
• Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)