Service Associate

The Bippus State Bank; Indiana; On-site; USD 32,000 - 42,000; Full time

Job summary

The Bippus State Bank is seeking a full‑time teller to handle routine financial transactions and assist customers with a variety of service requests. This role emphasizes customer rapport, accurate transactions, and proactive guidance on banking products and digital channels.

Primary duties include cash handling, directing calls, and supporting online/mobile banking while maintaining confidentiality and a professional appearance.

Qualifications

• High school or equivalent (required).
• Banking experience (preferred).
• Sales or customer service experience.
• Technology proficiency.
• Attention to detail.

Responsibilities

• Perform traditional teller transactions.
• Answer and direct incoming phone calls.
• Assist customers with online and mobile banking.
• Process stop payments and check orders.
• Proactively establish rapport with clients.
• Identify customers' needs and explain solutions.
• Understand, promote and advise on the bank's products, services and electronic delivery channels.
• Answer customers' questions and resolve customer problems confidently.
• Maintain a professional manner and appearance.
• Maintain a high level of confidentiality concerning customers' accounts and information.
• Assist other departments as necessary.

Skills

Customer service

Sales

Technology proficiency

Attention to detail

Team collaboration

Education

High school diploma or equivalent

Job description

Description

This position handles routine financial transactions and assists customers with a variety of service requests. This role will:

• Perform traditional teller transactions
• Answer and direct incoming phone calls
• Assist customers with online and mobile banking
• Process stop payments and check orders
• Proactively establish rapport with clients
• Identify customers' needs, suggest and explain solutions
• Understand, promote and advise on the bank's products, services and electronic delivery channels
• Answer customers' questions and resolve customer problems confidently
• Maintain a professional manner and appearance
• Maintain a high level of confidentiality concerning customers' accounts and information
• Assist other departments as necessary

Full Time: 40 hours/ week

Monday - Friday 8:15 AM - 5:00 PM

Rotating Fridays until 6:00 PM

Saturday (rotating) 8:15 AM - 12:00 PM

Requirements

• High school or equivalent (required)
• Banking experience (preferred)
• Sales or customer service experience
• Technology proficiency
• Attention to detail
• Ability to work well with others in a team environment