Service Associate - Bergen County

brobstongroup.com - Jobboard; Hackensack (NJ); On-site; USD 30,000 - 40,000; Full time

Job summary

The position of Service Associate at brobstongroup.com - Jobboard in Hackensack focuses on delivering high-quality customer service. The role includes engaging with customers, processing transactions accurately, and maintaining merchandise presentation. Candidates require 2+ years of retail experience and strong communication skills.

This fully onsite position demands a flexible work schedule to cover peak retail hours, including nights and weekends. Join our team to help create an enjoyable shopping experience for our guests.

Qualifications

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills with a customer-focused mindset.
• Ability to work a flexible schedule, including nights, weekends, and holidays.

Responsibilities

• Greet and engage customers, assess needs, and provide product recommendations.
• Process sales, returns, exchanges, and gift services accurately using POS systems.
• Maintain merchandise presentation, restock displays, and ensure floor readiness.
• Support inventory tasks, price verification, and loss-prevention practices.

Skills

Customer service

Communication skills

Interpersonal skills

Tools

Point of Sale (POS) systems

Job description

Summary

The Service Associate delivers high-quality customer service on the sales floor, assisting guests with product selection and ensuring an enjoyable shopping experience. This role supports sales goals through personalized service, accurate transaction processing, and collaboration with store teammates. The position is fully onsite at the Hackensack store and requires flexibility for peak retail hours.

Responsibilities

• Greet and engage customers, assess needs, and provide product recommendations.
• Process sales, returns, exchanges, and gift services accurately using POS systems.
• Maintain merchandise presentation, restock displays, and ensure floor readiness.
• Support inventory tasks, price verification, and loss‑prevention practices.
• Collaborate with team members to meet sales targets and deliver exceptional service.

Requirements

• 2+ years of retail or customer service experience.
• Strong communication and interpersonal skills with a customer‑focused mindset.
• Ability to work a flexible schedule, including nights, weekends, and holidays, and to stand for extended periods.
• Basic cash handling and POS experience with attention to detail.