Service Associate

EōS Fitness; Whittier (CA); On-site; USD 23,281 - 26,863; Full time

Benefits offered by this job

Free membership for you and one family member

Discounted personal training and merchandise

Daily Pay available

Group health, dental, vision, and supplemental life insurance

401(k) with company matching

Job summary

EōS Fitness in Whittier, CA is looking for a motivated Service Associate to join our energetic team. This role involves greeting members and guests, providing service information, and managing front desk activities. The ideal candidate has a strong background in customer service and is passionate about the fitness industry.

We offer a competitive pay range of $16.90 - $19.50 USD along with benefits including free membership for you and a family member, health insurance, and a 401(k) plan with matching.

Qualifications

• Previous experience in customer service or a front-desk role.
• Ability to multitask and handle a fast-paced environment.
• CPR certification required within 30 days of hire.

Responsibilities

• Greet members and guests with a friendly attitude.
• Provide information about gym services and membership options.
• Address member inquiries, concerns, and complaints.

Skills

Customer service experience

Interpersonal skills

Multitasking

Problem-solving skills

MS Office proficiency

Gym management software familiarity

Job description

Whittier, CA: Whittier Blvd / Sorenson Ave

We are an energetic fitness center committed to creating a welcoming and supportive environment for all members. Our Service Associate reports directly to the Operations Manager and is responsible for providing a professional, friendly experience to all members, guests, and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options
• Address member inquiries, concerns, and complaints promptly and professionally
• Check‑in members and guests using the gym’s management system
• Oversee and manage check‑in alerts and notifications
• Ensure the front desk area is clean, organized, and stocked with necessary supplies
• Process payments for memberships, classes, and retail items
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks

Qualifications

• Previous experience in customer service or a front‑desk role
• Experience or strong interest in the fitness industry is a plus
• Excellent interpersonal skills with a customer‑focused attitude
• Ability to multitask and handle a fast‑paced environment
• Proficiency in MS Office and familiarity with gym management software
• Strong organizational and problem‑solving skills
• Flexibility to work evenings, weekends, and holidays as required
• Alignment with our core values

Requirements

• CPR certification required within 30 days of hire
• Must attend all mandatory company trainings within 30 days of employment
• Follow all current company policies and standard operating procedures
• Ability to work in a gym setting; move around club floors and rooms; communicate with employees, members, and the public
• Ability to bend routinely and repetitively to lift more than 40 lbs
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system

$16.90 - $19.50 USD

Benefits and Perks

• A highly energetic and collaborative team
• Management team that supports professional development
• Free membership for you and one family member
• Discounted personal training and merchandise, including supplements
• Employee referral program
• Daily Pay available
• Competitive pay plus vacation, holiday, and sick pay*
• Group health, dental, vision, supplemental life, and Employee Assistance Program
• 401(k) with company matching*
• Personal education growth options with Sophia Learning

*Based on eligibility, tenure, and full‑time vs. part‑time employment.

Equal Opportunity Employer

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.