Service Associate

EōS Fitness; Goodyear (AZ); On-site; USD 21,352 - 22,730; Part time

Benefits offered by this job

Free membership

Discounted personal training

Daily Pay

Job summary

Dormont Manufacturing Co is seeking a Service Associate to create an energetic and welcoming experience for gym members and guests. Responsibilities include greeting attendees, assisting with inquiries, and managing the front desk efficiently. Ideal candidates should have customer service experience, strong interpersonal skills, and a passion for fitness.

The position offers competitive pay, from $15.50 to $16.50 per hour, and benefits such as free membership and a supportive team environment.

Qualifications

• Previous experience in customer service or front desk role.
• Strong interest in the fitness industry is a plus.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Greet members and guests warmly.
• Provide information on gym services and membership options.
• Address inquiries and concerns promptly.

Skills

Customer service experience

Interpersonal skills

Organization skills

Multitasking ability

Tools

MS Office

Gym management software

Job description

Position Purpose

Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Responsibilities

• Greet members and guests with a friendly and professional attitude
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check-in members and guests using the gym’s management system.
• Oversee and manage check-in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, as well as track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker room and bathroom checks.

Qualifications

• Previous experience in customer service or front desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• And, of course, someone who embraces our Core Values!

Requirements

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

Compensation

Hourly Pay Range: $15.50—$16.50 USD

Eligible for additional compensation inclusive of: Tenure Pay

Benefits

• A highly energetic and collaborative team.
• A management team that cares about your professional development.
• Free membership for you and plus one family member.
• Discounted Personal Training, and merchandise – including supplements.
• Employee referral program.
• Daily Pay offered - access your funds before payday.
• Competitive pay plus vacation, holiday, and sick pay.
• Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered.
• 401(k) + Company matching.
• Personal education growth options with Sophia Learning.

EEO Statement

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.