Service Associate

EōS Fitness; Glendale (AZ); On-site; USD 28,000 - 36,000; Full time

Job summary

EōS Fitness in Glendale, Arizona is seeking a motivated Service Associate to deliver exceptional customer service. As the first point of contact, you will create a welcoming atmosphere for members, manage check-ins, handle payments, and ensure the cleanliness of the club.

The ideal candidate will possess strong multitasking abilities, excellent communication skills, and a passion for fitness. Must be available for flexible shifts, including early mornings and late-night hours.

Qualifications

• Strong mathematical, analytical, and sales skills.
• Excellent communication with members and teammates.
• Ability to work independently and in a team.

Responsibilities

• Greeting members and guests at the club entrance.
• Managing payment and cash protocols.
• Ensuring club cleanliness and safety of equipment.

Skills

Customer Service

Mathematical skills

Analytical skills

Sales skills

Organizational skills

Job description

Position Description

At EōS Fitness, the Service Associate is a critical role. Service employees are the first person a member encounters, making us the face of the EōS. We are looking for an energetic person with a passion for fitness to join our growing team. As a Service Desk employee, you must possess great customer service, a high level of professionalism, dependability and have a positive attitude even during the busiest of times. At EōS, we work together as a team and want those who can contribute and work independently as well. We are looking for someone who is proficient at multitasking and works well in a high stress atmosphere. If you feel as though you could be part of our team, we want to hear from you!

Department

Operations

Position Purpose

Be a great host, the members best source of information and create a fun atmosphere for members, guests and staff.

Core Purpose

To create loyal, lifelong fans and exercise practitioners.

Other Responsibilities

• Customer Service
• Payment on Account
• Club cleanliness
• Building and equipment maintenance and safety

Accountabilities

• Greeting/Farewell all that walk in/out of the front door
• Phone Power Protocol
• Cash Protocol
• Check-Ins, including guest and employee
• Manage alerted check-ins
• Monitoring Coolers, Drink/Bar Inventory and Sales

Requirements for Success

• Fight hard to win.
• Takes ownership of results.
• Adapts well and quickly to various situations and multi-task.
• Communicates well with members and teammates with a customer service mentality.
• Team player and be willing to jump into any task and get it done.
• Possess strong mathematical, analytical and sales skills.
• Must be extremely organized.
• Able to work independently, multi-task in a fast pace and demanding work environment.
• Strong attention to detail while producing accurate and high-quality work.
• Available to work weekdays, weekends, holidays, mornings, early-mornings, afternoons, evenings and late-night shifts.
• Comfortable with a computer/technology, ability to quickly shift focus, phone etiquette, and good at math.

Other Requirements

• CPR certification required within 30 days of hire