Service Assistant

Ontario Trillium Foundation; Wilmington (DE); On-site; USD 25,000 - 40,000; Full time

Job summary

The Ontario Trillium Foundation in Wilmington, Delaware is looking for a Service Assistant to enhance the guest experience. Responsibilities include establishing rapport with guests, maintaining guest relations, and assisting servers in a collaborative team environment. Candidates should adhere to company policies and possess the ability to ensure compliance with food safety standards. This role requires a commitment to delivering a positive dining experience to all guests, following the Melting Pot culture.

Qualifications

• Must establish a professional rapport with guests.
• Able to maintain positive guest relations and exceed expectations.
• Adherence to company policies and food safety guidelines.

Responsibilities

• Establishes a professional, hospitable rapport with each guest.
• Maintains positive guest relations and exceeds guests’ expectations.
• Assists servers as necessary to improve the guests’ experience.

Job description

Upon polling our guests, we found that our main concern was that they might be forgotten. Our servers spend a great deal of time at the tables performing and taking care of our guests. Pre-bussing tables, refilling water glasses or coffee glasses, bussing and bringing guests fresh glasses of tea or soda are just some of the tasks performed by a service assistant. It is the Service Assistant’s job to be at the right place at the right time to ensure the Perfect Night Out.

Responsibilities

• Establishes a professional, hospitable rapport with each guest.
• Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing The Melting Pot culture.
• Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state and local laws and guidelines concerning alcoholic beverages and food safety.
• Performs as part of the team, executing opening, running and closing sidework assignments.
• Assists servers as necessary to improve the guests’ experience, abiding by the “entire floor is your station” rule. Assists in the cleaning and maintenance of the entire restaurant.
• Attends and participates in ongoing training sessions when provided.

Qualification Requirements

To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.