Service Assistant

Cooper's Hawk Winery; Downers Grove (IL); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision

401(k) Matching

Flexible Spending Accounts

Health Savings Account

Paid Time Off

Employee Assistance Program

Discounts on dining, wine, and events

Career growth opportunities

Job summary

Cooper’s Hawk Winery is seeking a Service Assistant to help run the dining room smoothly and create memorable guest moments. Compensation ranges from $15.00 to $17.50 per hour, with pay determined by skills and experience.

The role emphasizes teamwork, hospitality, and a positive, proactive attitude. You will help prep stations, maintain cleanliness, assist with dining room operations, and support servers and managers to ensure seamless service.

Qualifications

• Must be 18 years of age or older.
• Energy and positivity with a love for hospitality.
• Ability to multitask in a fast-paced environment.
• Comfortable lifting up to 40 pounds and standing for extended periods.
• Open availability including weekends and holidays.
• Team mindset with clear communication.
• Ability to read, write and understand English.

Responsibilities

• Show Up Ready: come prepared, stay sharp, and start strong.
• Start every shift with a positive attitude and prepare your station using company checklists.
• Stay stocked on tableware and supplies to keep service flowing.
• Follow checklists and SOPs to prepare areas for opening, mid-shift, or closing.
• Take responsibility, jump in, and do what needs to be done.
• Keep the dining room and work areas clean, organized and guest ready.
• Restock and reset tables quickly so guests are welcomed without delay.
• Communicate with servers, food runners and managers to keep service running seamlessly.
• Help with food running and carryout orders to support the team.
• Be genuine, listen well, and tailor each experience.
• Greet guests with warmth and a friendly attitude.
• Be helpful in answering questions about food, wine and facilities.
• Go beyond the expected to create memorable moments.
• Go the extra step to keep the dining experience comfortable, welcoming and polished.
• Jump in to help wherever needed so every shift feels like a team win.

Skills

Multitasking

Teamwork

English proficiency

Physical stamina

Weekend availability

Job description

At Cooper’s Hawk, our Service Assistants are the behind-the-scenes champions who keep the dining room running smoothly and help create memorable moments for every guest. From keeping the space ready for guests to supporting the team with seamless service, you will play a key role in bringing Uncompromising Hospitality to life.

Compensation Range: $15.00-$17.50/hr.

Pay offered is determined by skills, qualifications, and experience.

What You’ll Get

• Incredible Discounts:
• 50% Dining and Carryout
• 40% Retail Wine
• 20% Retail and Private Events
• Monthly Complimentary Wine Tasting for Two
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program
• Company Matching 401(k) Retirement Savings Plan
• Flexible Spending Accounts- Health and Dependent Care
• Health Savings Account
• Basic Life and AD&D Insurance
• Voluntary Short-Term Disability
• Highly Competitive Pay plus Team Member Incentives & Rewards
• Pay Access before Pay Day
• Flexible Schedules
• Paid Time Off
• Access to Team Member Relief Program
• Employee Assistance Program, providing mental health, legal and financial counseling.
• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services
• Employee Referral Bonus Program
• Wine and Culinary Education
• Career GrowthFlight Plan
• Team Member Rewards, Tenure Recognition and Referral Bonuses

How You Will Succeed

Show Up Ready: Come Prepared, stay sharp, and start strong.

• Start every shift with a positive attitude and prepare your station using company checklists
• Stay stocked on tableware dishes and supplies to keep the service flowing
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift, or closing.

Own What You See

Take Responsibility, jump in, and do what needs to be done.

• Keep the dining room and work areas clean organized and guest ready
• Restock and reset tables quickly so guests are welcomed without delay

Stay in Sync

Communicate often, move with your team, and keep service flowing.

• Communicate with servers, food runners and managers to keep service running seamlessly

• Help with food running and carryout orders to support the team whenever needed

Make It Personal

Be genuine, listen well, and tailor each experience.

• Greet guests with warmth and a friendly attitude
• Be helpful in answering questions about food wine and our facilities

Add a Touch

Go beyond the expected to create memorable moments.

• Go the extra step to keep the dining experience comfortable welcoming and polished
• Jump in to help wherever needed so every shift feels like a team win

What You Will Bring

• At least 18 years of age
• Energy and positivity with a love for hospitality
• Ability to multitask in a fast-paced environment
• Comfortable lifting up to 40 pounds and standing for extended periods
• Open availability including weekends and holidays
• A team mindset and willingness to communicate clearly
• Ability to read, write and understand English

Cooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.

Cooper’s Hawk is an equal opportunity employer. All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.

The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.

About Us

Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.