Service Apprentice/Trainee

DMG MORI USA; Cleveland (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

DMG MORI USA, Technical Center, is seeking a Service Apprentice to train and grow into a Service Engineer. You will shadow senior engineers on customer sites, assist on calls, and progress through a structured two to three year program with classroom and factory training.

A strong mechanical/electrical background and willingness to travel are essential. The role demands high school level education, and prior CNC maintenance exposure is a plus.

Qualifications

• High School diploma or GED.
• Recent mechatronics program graduate or related field experience preferred.
• Demonstrated mechanical, pneumatic, hydraulic, electrical, or electronic aptitude.
• Experience in CNC manufacturing or maintenance; journeyman certificate or extensive related experience preferred.
• Analytical/problem solving abilities to troubleshoot and repair machines.
• Ability to travel domestically and internationally to customer sites and trade shows.
• Strong written skills to complete technical documents and reports.
• Ability to follow complex written and verbal instructions.

Responsibilities

• Shadow Service Engineers on service calls at customer sites.
• Learn to repair, install, and move DMG MORI machines.
• Participate in classroom, factory training and online classes.
• Progress through two to three year apprentice program toward certification.
• Other duties as assigned.

Skills

Mechanical aptitude

Pneumatic aptitude

Hydraulic aptitude

Electrical/electronic aptitude

Analytical problem solving

Interpersonal skills

Verbal communication

Time management

Adaptability

Written communication

Education

High School diploma or GED

Recent mechatronics graduate or related experience

Journeyman certificate or extensive maintenance experience

Job description

Reports to: Service Manager, (Assigned Technical Center)

Location: DMG MORI USA, Technical Center

Hours: Monday through Friday, 8:00am to 5:00pm

Classification: Non Exempt

Travel: 75%

Employment is conditioned on DMG MORI's ability to obtain and maintain any necessary export licensing.

Essential Job Functions:

Service Apprentice will participate in training and development where the incumbent learns to repair, install and move all DMG MORI machines. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Responsibilities include up to and not limited to:

• Complete all Classroom, factory training and online classes, and pass with 80% or higher scores.
• Shadow Service Engineers on service calls, which require traveling with the Service Engineer to customer sites
• Learning through observation, while assisting Service Engineers on the call.
• Progression in the apprentice program is competency based, participants are generally enrolled for 2 to 3 years before they receive certification and promotion to Service Engineer.
• Other duties as assigned.
• High School diploma or GED.
• Recent mechatronics program graduate or related field experience preferred.
• Demonstrated mechanical, pneumatic, hydraulic, electrical, or electronic, aptitude.
• Experience in CNC manufacturing, maintenance, a related field, a journeyman certificate and/or extensive experience (5+Years) in machine/manufacturing maintenance or related field - such as military maintenance training and experience preferred.
• Analytical/problem solving abilities to define, troubleshoot, and repair a machine without assistance
• High interpersonal and social skills required to successfully complete assignments in stressful situations
• Ability to communicate professionally and create positive relationships with customers
• Verbal skills to effectively communicate varying levels of internal technical staff and customers
• Time management skills to plan work and travel schedules to minimize downtime/nonproductive time
• Adaptability to abrupt changes in work schedule and travel arrangements
• Proven written skills and discipline to complete required Technical documents and Reports in a timely fashion.
• Ability to travel domestic and/or internationally to visit customer locations and/or trade shows
• Ability to follow complex written and verbal instructions correctly.
• Other duties as assigned.

Exposure to manufacturing/machining environments which may present possible hazards such as noise, electricity, chemicals, heavy equipment, and other automated and manual machinery. General office environment experienced at DMG MORI office.

Physical Demands:

Frequent: Travel, operating a vehicle, sitting, standing, walking, bending, squatting, stooping, and reaching. Pushing, pulling, and lifting objects. Repetitive foot, leg, hand, arm, shoulder, and torso movements. Periodic: Operating power equipment, sitting at desk, utilizing computers and phones. Occasional: Lifting or moving up to 50lbs.

We are an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse screening