SERVICE APPOINTMENT COORDINATOR

Kirksville Motor Company; Kirksville, Northern (MO, KY); Hybrid; USD 17,000 - 23,000; Full time

Benefits offered by this job

$15/hour plus production bonus

PTO

Holiday Pay

401K

Life Insurance policy

Five-day work week

Work-Life Balance

Discount on Vehicles, Parts & Services

Medical Plan

Dental Plan

Vision Plan

FSA

HSA

MASA

Family Owned & Operated

Training provided to help you further

Job summary

Kirksville Motor Company is a family-owned auto dealership seeking energetic individuals to join our fast-paced Service team in Kirksville, MO. This is a great opportunity to start your career in the automotive business and become familiar with the dealership experience.

As a Service Associate, you will handle inbound calls, schedule service appointments, verify customer and vehicle information, and support service advisors to keep customers informed about status.

Qualifications

• Must have valid in-state driver's license and clean driving record.
• Background check and MVR required.
• Must be 18 years or older to be covered by automobile insurance.
• Experience in call center or customer service preferred but not required.
• Dealership experience preferred but not required.
• Excellent verbal and written communication skills.
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Strong organizational skills and reliability.
• Fluent English required; Spanish/French optional but beneficial.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Make outbound calls to customers for follow-ups.
• Verify customer and vehicle information and service needs.
• Demonstrate knowledge of dealership products and services.
• Inform customers about status of their vehicle with service team.
• Manage pickup/delivery of customer vehicles with drivers.
• Ensure timely parts communication and scheduling (15-day target).
• Perform other duties as assigned.

Skills

Customer service

Call center

Communication

Organizational skills

English fluency

Problem solving

Teamwork

Professional appearance

Education

High School Diploma or GED

Tools

Google

Microsoft Office

Excel

Job description

Kirksville Motor Company isseeking energetic individuals to join our unique and fast-paced Serviceteam. This is a great opportunity to start your career in the automotive business and familiarize yourself with the dealership experience.

Benefits

• $15/hour plus production bonus
• Paid Time Off (PTO)
• Holiday Pay
• 401K
• Company-paid $20,000 Life Insurance Policy
• Five-day work week
• Work-Life Balance
• Discount on Vehicles, Parts & Services
• Medical Plan
• Dental Plan
• Vision Plan
• FSA
• HSA
• MASA
• Family Owned & Operated
• A fantastic work environment
• Training provided to help you further your skills
• Unlimited future as we continue to grow

Duties and Responsibilities

• Answer incoming calls from customers and schedule service appointments.
• Make outbound calls to customers
• Verify customer and vehicle information and service needs
• Display thorough knowledge of all dealership products and services
• Contact internet customers regarding their service inquiries or scheduling requests
• Complete call sheets to turn in to the Service Manager to provide feedback on the calls made
• Communicate with all service advisors and assist in making sure that customers are informed about the status of their vehicle. Know every appointment of the day to make sure that the service advisor/self knows the status of the vehicle
• Check to see if any special order parts have arrived on a daily basis and call the customer. Ensure that special order parts are handled within 15 days (customer contacted and service appointment scheduled for completion within 15 days)
• Manage the pick-up and delivery process of customer vehicles by scheduling and communicating with drivers
• Scanning
• All other duties as assigned

Minimum Qualifications, Knowledge, Skills

• Valid in-state driver's license with a clean driving record
• Background check and MVR
• Fun, enthusiastic, kind, patient, and outgoing
• Must be 18 years oldto be covered by our Automobile Insurance.
• 1-2 years of previous call center or customer service experience preferred, but not required
• Dealership experience preferred, but not required
• High School Diploma or GED
• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent organizational skills
• Communication skills: Ability to collaborate, cooperate, interpret, and communicate information that is not always straightforward.
• Computer: Ability to efficiently use Google and Microsoft Office Suite (Word, PowerPoint, and Intermediate Excel), manage files, navigate networks, the web, and Windows.
• Decision-making: Knowledge of and ability to identify and choose alternatives based on values and preferences, and to solve problems to arrive at a conclusion and decision.
• Diversity: Treats all customers and employees with respect and without bias.
• Office Equipment: A wide array of office equipment, such as copy machines, computers, etc.
• Teamwork: Ability to work effectively in a collaborative/team setting.
• Telephone Skills: Ability to respond to callers promptly using a positive and professional demeanor and tone, and refer callers to the appropriate resource.
• Must speak fluent English. Spanish and French fluency is optional but beneficial
• Must perform duties and responsibilities in a safe manner.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization, and effective computer skills.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, and able to compute rate, ratio, and percent.
• Ability to understand and define problems, collect data, establish facts, and draw valid conclusions.
• Ability to learn and explain basic repair information.

We are an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and MVR. Interested candidates must possess a valid driver's license and have a satisfactory driving record.