Service Appointment Coordinator

Germain Honda of Beavercreek; Beavercreek (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Job summary

Germain Honda of Beavercreek is seeking a Service Appointment Coordinator/Receptionist to be the first point of contact for customers, scheduling service, greeting clients, and handling cashier duties. The role emphasizes strong communication, customer service, and organizational skills in a dynamic automotive retail environment.

Responsibilities include coordinating appointments, managing calls, maintaining a professional reception area, and collaborating with service staff to optimize

Qualifications

• Excellent communication skills.
• Previous experience in customer service is a plus.
• Knowledge of automotive service industry preferred.
• Attention to detail and organizational skills.
• Prompt and courteous demeanor.
• Positive and hardworking personality.
• Strong computer skills.

Responsibilities

• Schedule and coordinate service appointments for customers efficiently and accurately.
• Greet customers warmly and assist them upon arrival.
• Manage incoming calls and respond to inquiries professionally.
• Handle cashier duties including processing payments and balancing cash drawer.
• Maintain a clean and organized reception area.
• Collaborate with service advisors and management to optimize workflow.

Skills

Communication skills

Customer service

Automotive industry knowledge

Attention to detail

Courteous demeanor

Positive attitude

Computer skills

Job description

Service Appointment Coordinator/Receptionist

Beavercreek, OH

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As a Service Appointment Coordinator/Receptionist, you are the first point of contact for our customers, assisting them with scheduling service appointments, managing receptionist duties, and handling cashier responsibilities. Excellent communication skills and friendly demeanor will ensure a positive experience for every customer.

Responsibilities:

• Schedule and coordinate service appointments for customers efficiently and accurately.
• Greet customers warmly and assist them upon arrival.
• Manage incoming calls and respond to inquiries professionally.
• Handle cashier duties including processing payments and balancing cash drawer.
• Maintain a clean and organized reception area.
• Collaborate with service advisors and management to optimize workflow.

Requirements:

• Excellent communication skills
• Previous experience in customer service is a plus
• Knowledge of automotive service industry preferred
• Attention to detail and organizational skills
• Prompt and courteous demeanor
• Positive and hardworking personality
• Strong computer skills

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.