Service and Warranty Manager

Everidge, Inc.; Plymouth (MN); On-site; USD 80,000 - 120,000; Full time

Job summary

Everidge, Inc. is seeking a motivated Service and Warranty Manager responsible for leading a team and managing daily department operations. This mid-senior level role requires strong leadership skills, technical expertise, and excellent communication abilities. The ideal candidate will have a Bachelor’s degree and significant experience in customer support, with a focus on improving systems and processes.

Benefits

Generous PTO

9 Paid Holidays

Medical, Dental, Vision, and Retirement Benefits

Flexible Work Environment options

Qualifications

• Bachelor's degree preferred.
• 5+ years of experience in technical service/customer support.
• Experience in leading a Service and/or Warranty team.

Responsibilities

• Manage and lead a Service and Warranty team of approximately 9 individuals.
• Develop and manage training programs to enhance technical and customer service capabilities.
• Partner with manufacturing, sales, and engineering to troubleshoot customer problems.

Skills

Electrical technical knowledge

Mechanical technical knowledge

Excellent communication skills

Organizational skills

Analytical skills

Education

Bachelor’s degree

Tools

Microsoft Windows

Microsoft Excel

Job description

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Primary Responsibility: The Service and Warranty Manager is responsible for managing and leading the Service and Warranty team and daily operations of the department.

Key Responsibilities & Tasks

• Manage and lead a Service and Warranty team of approximately 9 individuals spread amongst 2 locations.
• Strategize, develop and manage training programs to enhance the teams technical and customer service capabilities.
• Develop and grow 3rd Party Service & Warranty networks and vendors.
• Gather and analyze defective product information and historical data on causation to collaborate with key stakeholders.
• Partner with manufacturing, sales, engineering, accounting, and customer service personnel to troubleshoot customer problems in cooperation with sales for final resolution.
• Develop improvements to current systems and processes to enhance communication and reduce time of resolution.
• Serve as liaison between Service/Sales personnel to authorize warranty repair and product and confirm credit approval for any charge backs.
• Regularly scheduled travel between teams’ locations- Andover, KS and Plymouth, MN
  
  

Education/Experience

• Bachelor’s degree preferred.
• Experience in leading a Service and/or Warranty team required.
• Minimum five (5) years of experience in technical service/customer support.
• Technical aptitude and experience with process improvement.
• Influence on decision-making processes.
• Ability to read technical drawings is preferred.
  
  

Specific Knowledge, Skills, License, Etc.

• Electrical and/or mechanical technical knowledge preferred
• Excellent written and verbal communication skills
• Detail oriented with ability to be self-directed
• Excellent Follow-Up Skills
• Good organizational, analytical and interpersonal skills (written and oral)
• Proficient user of Microsoft Windows and Excel
  
  

Physical Effort

• Ability to sit behind a desk for 8 hours
• Ability to work on a PC as required
  
  

Benefits

• Generous PTO
• 9 Paid Holidays
• Medical, Dental, Vision, and Retirement Benefits
• Flexible Work Environment options

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Manufacturing

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