Service and Warranty Manager

Everidge; Plymouth (MN); On-site; USD 85,000 - 110,000; Full time

Job summary

An established industry player is seeking a Service and Warranty Manager to lead a dedicated team in enhancing service operations. This role involves managing daily operations, developing training programs, and collaborating with various departments to resolve customer issues effectively. Ideal candidates will have a strong background in technical service and leadership, coupled with excellent communication and organizational skills. Join this dynamic team and contribute to improving service processes while enjoying a flexible work environment and generous benefits.

Benefits

Generous PTO

9 Paid Holidays

Medical Benefits

Dental Benefits

Vision Benefits

Retirement Benefits

Flexible Work Environment

Qualifications

• 5+ years of experience in technical service/customer support.
• Experience in leading a Service and/or Warranty team required.

Responsibilities

• Manage a Service and Warranty team of approximately 9 individuals.
• Develop training programs to enhance technical and customer service skills.

Skills

Leadership

Customer Service

Technical Aptitude

Communication Skills

Organizational Skills

Analytical Skills

Interpersonal Skills

Education

Bachelor’s Degree

Tools

Microsoft Windows

Microsoft Excel

Job description

Job Details

Job Location: Plymouth (MN) - Plymouth, MN

Position Type: Full Time

Education Level: 4 Year Degree

Salary Range: $85000.00 - $110000.00 Salary

Travel Percentage: Up to 25%

Job Shift: Day

Job Category: Installation - Maint - Repair

Description

Primary Responsibility: The Service and Warranty Manager is responsible for managing and leading the Service and Warranty team and daily operations of the department.

Key Responsibilities & Tasks:

• Manage and lead a Service and Warranty team of approximately 9 individuals spread amongst 2 locations.
• Strategize, develop and manage training programs to enhance the teams technical and customer service capabilities.
• Develop and grow 3^rd Party Service & Warranty networks and vendors.
• Gather and analyze defective product information and historical data on causation to collaborate with key stakeholders.
• Partner with manufacturing, sales, engineering, accounting, and customer service personnel to troubleshoot customer problems in cooperation with sales for final resolution.
• Develop improvements to current systems and processes to enhance communication and reduce time of resolution.
• Serve as liaison between Service/Sales personnel to authorize warranty repair and product and confirm credit approval for any charge backs.
• Regularly scheduled travel between teams’ locations- Andover, KS and Plymouth, MN.

Qualifications

Education/Experience:

• Bachelor’s degree preferred.
• Experience in leading a Service and/or Warranty team required.
• Minimum five (5) years of experience in technical service/customer support.
• Technical aptitude and experience with process improvement.
• Influence on decision-making processes.
• Ability to read technical drawings is preferred.

Specific Knowledge, Skills, License, Etc.:

• Electrical and/or mechanical technical knowledge preferred.
• Excellent written and verbal communication skills.
• Detail oriented with ability to be self-directed.
• Excellent Follow-Up Skills.
• Good organizational, analytical and interpersonal skills (written and oral).
• Proficient user of Microsoft Windows and Excel.

Physical Effort:

• Ability to sit behind a desk for 8 hours.
• Ability to work on a PC as required.

Benefits:

• Generous PTO.
• 9 Paid Holidays.
• Medical, Dental, Vision, and Retirement Benefits.
• Flexible Work Environment options.