Service and Support Administrator

Delaware County, Ohio; Delaware (OH); On-site; USD 55,000 - 75,000; Full time

Job summary

Delaware County Board of Developmental Disabilities (DCBDD) seeks a Service and Support Administrator (SSA) to assist individuals in becoming self-directed in accessing needed services. You will coordinate resources, ensure rights, and remove barriers to improve quality of life for people with developmental disabilities.

Requirements include a Bachelor’s degree in a related field, Ohio driver’s license, and experience with OISP planning.

Qualifications

• Bachelor’s Degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or a related field.
• Master’s degree and two years' experience with individuals with developmental disabilities preferred.
• Must possess a valid State of Ohio Driver’s License and acceptable driving record.

Responsibilities

• Acts as the county board primary point of coordination for eligible individuals aged three and above.
• Engages individuals/families in developing their Ohio Individual Service Plan (OISP) at least annually.
• Monitors authorized services and ensures services meet the OISP outcomes; coordinates with providers.
• Amends OISP as needed based on progress and team input; addresses concerns and plan reviews.
• Identifies funding sources and establishes budgets for services; manages prior authorization processes.

Skills

DODD SSA Certification

Ohio Driver's License

Education

Bachelor's Degree in related field

Master's Degree preferred

Job description

Objectives

At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.

Objectives

At the Delaware County Board of Developmental Disabilities (DCBDD), we believe every person deserves the opportunity to live, learn, work, and thrive as a valued member of our community. We support individuals with developmental disabilities and their families at every stage of life, connecting them with resources, creating opportunities for inclusion, and empowering them to achieve their goals. Our work is driven by compassion, collaboration, and a deep respect for the dignity and potential of every person we serve. Joining our team means more than just starting a new job, it is becoming part of a mission-driven organization where your skills make a lasting difference in the lives of others and in the heart of our growing community.

Mission

To inspire, empower, and support people to achieve their full potential.

Vision

All people will lead personally fulfilling lives.

Candidates must model the following established core values: Inclusion, Equity, and Integrity

Primary Objective

The Service and Support Administrator (SSA) will assist an individual to be self-directed in accessing all needed/requested services. This will include integration of resources directed toward meeting the needs of individuals and assuring that they receive and keep the services and/or supports to enable them to meet their goals. They shall also work to ensure the rights of individuals in accordance with federal, state and local statutes and regulations, and to remove barriers to improving the individual’s quality of life.

Job Standards

• Bachelor’s Degree in social work, counseling, education, health and human services, law enforcement, behavioral science, or a related field; Master's degree and two (2) years' experience working with individuals with developmental disabilities preferred.
• Ability to obtain and maintain DODD Service and Support Administration certification per OAC 5123-5-02.
• Must possess a valid State of Ohio Driver’s License and acceptable driving record as stipulated by the Board’s insurance carrier.

Physical Requirements

The physical requirements of the position are identified as light work, which may require the lifting of up to 25 pounds occasionally.

The physical activity of the position is manual dexterity, talking, hearing, reaching, and navigating your environment.

Ability to operate standard office equipment in the performance of essential functions (e.g. copy machine, fax machine, personal computer, and telephone.).

Other Requirements

Successful completion of a criminal records check (BCI and FBI) and registry/database check as required by DODD, driving record checks, and DCBDD receiving favorable reference reports.

Participates in the rotation of the On-Call response system for after hours, weekends, and holidays. May need to intervene in crisis situation or authorize emergency support services.

Schedule may need to be flexible based on DCBDD operational need and/or the individual or families served.

Essential Functions

• Acts as the county board primary point of coordination and accountability for eligible individuals aged three (3) years of age and above.
• At least annually, actively engages the individual/family and persons they choose in developing their Ohio Individual Service Plan (OISP); initially and at least annually, conducts ongoing assessment of current needs to include likes, dislikes, potential outcomes, skill development, health and safety considerations, and what is important to and for the individual.
• For assigned cases, provides monitoring of authorized services and reviews the individuals’ progress against the proposed or intended outcome of the OISP; follows up with services providers to assure services are being provided per the OISP, facilitates communication with the team, and reviews and addresses needs identified in MUI/UI and Quality Assurance reports.
• Amends OISP, as needed, based on individual or team concerns, progress toward meeting outcomes, plan review, MUI prevention plans, or other issues that impact the need for services as described in the plan.
• Responsible for referral and linkage to available resources.
• Completes live targeted case management (TCM) notes to document all services delivered and service billing; maintains Waiver administration documentation and individual files.
• Initially and at least annually, conducts required assessments as applicable included in person centered planning including but not limited to, Level of Care (LOC), Developmental Disability Profile (DDP), Acuity Assessment Instrument (AAI), Nursing Task Inventory, (NTI), Waiting List Assessment, On-site/On-call (OSOC), Waiver Rate Add-ons, Medication Administration (Med-Admin).
• Oversees initial waiver enrollment process, annual waiver redetermination process and waiver dis-enrollment process by assuring all required action and documentation are complete.
• Assures individuals and legal guardians participate in the free choice of provider process by facilitating tours, interviews, reviews of potential provider credentials, etc. as the person needs/requests.
• Identifies funding sources for supports identified in the OISP by utilizing a hierarchy of funding options applicable to each person; plans with teams to access services that are cost efficient and effective to meet the needs described in the OISP; establishes budgets for services based upon the individual’s assessed needs and preferred ways of meeting those needs; manages processes related to prior authorization as necessary and responds to requests for revisions of authorizations as needed.
• Reports major unusual incidents to include alleged abuse/neglect in accordance with Ohio Revised Code 5123; Administrative Rule 5123-17-02; and County Board policies and procedures.
• Completes enrollment and annual redetermination assessments for home and community-based waiver services administered by DCBDD.
• Provides support to Service and Support Administrators through initial orientation, training and review, technical assistance, and case coverage during extended leave.
• Regular attendance, as governed by and in accordance with applicable rules, regulations, procedures and laws, is regarded as an essential requirement of this classification.
• Adheres to all ORC, OAC, and DCBDD policies and procedures.
• Perform other related duties as assigned.

Supplemental Information

DCBDD IS AN EQUAL OPPORTUNITY EMPLOYER

Full job descriptions are available on the Class Specifications page.

Equal Opportunity Employer M/F/D/V