Service and Product Assistant

Fairview Health Services; Minneapolis (MN); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

PTO/vacation

Job summary

Fairview Health Services is seeking a Service and Product Assistant for the Supply Chain team at Fairview Riverside University Hospital in Minneapolis, MN. This 1.0 FTE role supports hospital operations by stocking, organizing, and distributing medical supplies and equipment to departments across the facility.

The position emphasizes accuracy, strong customer service for clinical teams, and the ability to thrive in a fast-paced health care setting.

Qualifications

• Requires High School Diploma or GED.
• Ability to read, write and communicate effectively in English.
• Basic computer literacy and data entry accuracy.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to safely lift, push, and pull equipment and supplies.

Responsibilities

• Receive, deliver, replenish, clean, and maintain supplies/equipment/linen/forms including stat room, patient rooms, inventory locations, and other areas.
• Assist with maintaining adequate inventory levels and understanding par levels.
• Identify product name and connection with other products.
• Coordinate delivery of items arriving at the dock and log into the computer.
• Respond to user/Materials Support Center requests with priority to emergencies.
• Match instruments and packages in CPC pathways and linen packs.
• Conduct cycle counts and rotate rental equipment as needed.
• Follow policies and prioritize patient care needs.

Skills

English communication

Basic computer skills

Follow instructions

Attention to detail

Teamwork

Independent work

Attendance

Lifting/pushing/pulling

Education

High School Diploma/G.E.D.

Tools

Barcode scanning

Inventory management systems

Job description

Job Overview

Fairview is looking to hire a Service and Product Assistant to join our Supply Chain team at Fairview Riverside University Hospital in Minneapolis, MN. This is a 1.0 FTE (80 hours every two weeks), full-time, benefit-eligible position represented by SEIU Local 113.

The Service and Product Assistant plays an important role in supporting hospital operations by ensuring medical supplies and equipment are accurately stocked, organized, and distributed to departments throughout the facility. The ideal candidate will be detail-oriented, dependable, and comfortable working in a fast-paced healthcare environment while providing excellent customer service to clinical teams.

Schedule

Hours: 7:30 AM – 4:00 PM

• Week 1: Monday, Tuesday, Wednesday, Thursday, Friday

• Week 2: Monday, Tuesday, Wednesday, Thursday, Friday

To receive, deliver, replenish, clean, and maintain appropriate equipment/supplies/linen/forms. To assist with maintaining inventory control.

Responsibilites:

• Receive, deliver, replenish, clean, and maintain supplies/equipment/linen/forms including stat room, patient rooms, inventory locations, and other areas, as appropriate.
• Assist with maintaining adequate inventory levels of equipment and supplies. Understanding of inventory control concepts with the ability to calculate par levels and adjust levels as necessary.
• Identify product name, purpose, and connection (if any) with other products.
• Coordinate the delivery of items arriving at the dock; assemble apply/remove properly tag/transmitter, and log into computer.
• Respond to user/Materials Support Center requests for equipment/supplies/linen/forms with special attention to emergency request.
• Assure that excess inventory in totes is accounted for, documented, and properly routed.
• Match instruments from the Central Processing Center (CPC) to surgical supply pathway packs and linen packs.
• Conduct cycle counts on a routine basis, identifying inventory require adjustments.
• Assure appropriate rotation of rental equipment.
• Locate/remove products due to product recall/product change.
• Perform gross decontamination of instruments, clean, rinse, and properly route utensils. Decontaminate and clean patient care equipment such as, but not limited to: IV pumps’ sequential compression devices; syringe pumps’ warmers; respiratory care equipment; blood pressure apparatus’ walkers’ commodes orthopedic apparatus; case carts etc. Decontaminate and clean laboratory glassware; general laboratory waste; etc.
• Monitor a replace disinfectant in sinks and automatic equipment.
• Answer telephones as needed.
• Operate computer for supply requests, equipment requests, equipment tracking, productivity reporting, etc.
• Follow established policies and procedures.
• Differentiate between requests; urgent, routine, and emergency (life threatening) for products, supplies, and equipment. Respond to requests and according to priority of emergency, urgent and routine, prioritize patient related needs first.
• Differentiate between supply usage, routine, special cause, patient volume change and cyclical changes. Alerts Inventory Specialist to inventory variances, stock-outs, and defects, etc.
• Prioritize meeting inventory needs and patient care needs so there are no short term or long-term negative impacts.
• Demonstrate effective communication skills by listening respectfully, giving balanced feedback directly and honestly, talking with others to clarify differences and utilizing first party communication.
• Collaborate with nursing staff and SPAN staff in making unit inventory decisions.
• Follow through on caregivers inquires, requests, complains. Keep caregiver up to date about progress of request.
• Maintain and assure patient confidentiality
• Other duties as requested and required.
• Meets all role-related and age-specific competencies

Required Qualifications

• High School Diploma/G.E.D.
• Ability to read, write, and communicate effectively in English.
• Basic computer skills, including the ability to navigate computer systems and enter information accurately.
• Ability to follow written instructions, procedures, and established workflows.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Ability to safely lift, push, and pull equipment and supplies as required by the position.
• Ability to maintain regular attendance and punctuality.

Preferred Qualifications

• Previous experience in Supply Chain, inventory management, warehouse, distribution, or healthcare setting.
• Experience with inventory control, stocking, or material handling.
• Familiarity with barcode scanning and inventory management systems.
• Customer service or experience working with internal departments and customers.

Fairview offers a generous benefits package, including but not limited to medical, dental, vision, PTO/vacation and Safe and Sick Time, tuition reimbursement, retirement and more! Please follow this link for additional information: https://www.fairview.org/benefits/localseiu

The posted compensation range corresponds to the minimum and maximum pay rates outlined in your union agreement for the respective job classifications at the time of job posting. An individual's pay rate within this range may be influenced by various factors, including FTE, skills, knowledge, educational background, and qualifying experience as specified in the contract. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status