Service and Installation Technician

ZipRecruiter; City of Rochester (NY); On-site; USD 40,000 - 70,000; Full time

Job summary

An innovative security firm is seeking a Service and Installation Technician to join their dynamic team in Rochester, NY. This role is pivotal in ensuring the installation and maintenance of advanced fire alarm and security systems, contributing to customer safety and satisfaction. The ideal candidate will possess a strong technical background, excellent communication skills, and a commitment to quality work. You will work closely with a team of professionals, troubleshooting and ensuring compliance with industry standards. If you are passionate about technology and customer service, this opportunity is perfect for you!

Qualifications

• 2-5 years of experience in the fire alarm/security industry.
• NICET certification is highly preferred.

Responsibilities

• Install and maintain fire alarm and security systems.
• Collaborate with staff to ensure customer satisfaction.

Skills

Communication Skills

Troubleshooting

Organizational Skills

Leadership

Education

Associate Degree in Electronics

Technical Certifications

Tools

Fire Alarm Systems

Security Systems

Electrical Tools

Job description

Job DescriptionJob Description

Insero Talent Solutions has partnered with a fast growing security company to recruit a Service and Installation Technician in Rochester, NY.

This positionis responsible to support sales and operations through the installation and service of fire alarm and/or security systems.TheService & Installation Technicianpositioninstalls, maintains, or repairs fire alarm and/or security systems including card access and video surveillance. Ensure that work is in accordance with relevant codes and meets the expected needs of the customer. We expect a high degree of communication among our internal team and our customers requiring attention to detail in all aspects of planning and execution of our projects.

• Install, maintain, repair, or replace security systems, alarm devices, or related equipment following blueprints of electrical layouts and building plans either remotely or on-site.
• Mount and fasten control panels, card readers, door and window contacts, sensors, or video cameras and attached electrical, and network wiring to connect components.
• Collaborate with appropriate staff from execution of customer proposals through installation and on-going maintenance, that generates customer satisfaction.
• Troubleshoot systems/processes to determine causes or system failures and to recommend/implement solutions.
• Inspect installation sites and study work orders, building plans and installation manuals to determine material requirements and installation procedures.
• Ensure that work is in accordance with relevant codes and standard practices.
• Able to work in a team environment and display leadership qualities.

Qualifications

• Associate Degree in electronics or related degree OR Technical Certifications, or other education supporting this role.
• 2-5 years of experience as a technician in the fire alarm/security industry.
• Excellent organizational, decision-making, and communication skills.
• Strong working knowledge of fire alarm and/or security industry.
• NICET certification highly (fire division)
• OSHA 10 certification