Field Service Installation Technician

Peak Technologies, Inc.; Salt Lake City (UT); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading company is seeking a Field Service Installation Technician to execute on-site engineering assignments involving automated systems. This role demands extensive travel and provides a pay range of $28 to $32/hour based on experience. Candidates should possess a professional qualification in engineering and 2-3 years of relevant experience in the field.

Qualifications

• 2-3 years experience in relevant environments.
• Knowledge in Machine Vision Systems and Robotics.
• Valid Driver's License without restriction.

Responsibilities

• Plan, execute, and troubleshoot installations.
• Interface with customers for project updates.
• Travel extensively (up to 90%) for customer sites.

Skills

Technical Analysis

Customer Service

Time Management

Multitasking

Troubleshooting

Education

Professional qualification in engineering

Tools

Java scripting

Job description

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Peak Technologies, Inc. provided pay range

This range is provided by Peak Technologies, Inc.. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$28.00/hr - $32.00/hr

Location: Remote in DFW TX, Atlanta GA, Salt Lake City UT, or Denver CO

Pay Range: $28-$32/hr

Extensive travel required

Job Summary & Scope

• Plan, execute, and troubleshoot various on-site engineering assignments, including installations and fault finding for a range of automated systems including; image-based identification and inspection systems, RFID and Bluetooth ID solutions, refrigerated Locker Systems, Autonomous Mobile Robotic Systems, Print/Applicator Systems, and other automated technology as needed.
• Interface with customers and management to ensure project status updates and address service issues.
• Provide high-level customer service and satisfaction.
• Extensive travel (up to 90%) required for customer site visits.
  
  

Key Accountabilities

• Independently complete technical analysis on complex systems.
• Interpret engineering drawings and possess knowledge of industrial controls and communication protocols.
• Experience with Electro-Mechanical systems.
• Handle difficult customer situations with logical troubleshooting.
• Demonstrate excellent time management and proactive communication.
• Multitask and work effectively under pressure.
• Collaborate effectively as part of a team.
• Maintain a focus on customer satisfaction.
• Build transparent communications internally and externally.
• Perform additional duties as assigned.
  
  

EDUCATION + EXPERIENCE + KEY TRAITS:

• Professional qualification in relevant engineering field with 2-3 years of experience in relevant environments, or equivalent combination of education and experience.
• Knowledge and experience in Machine Vision Systems, Autonomous Mobile Robotics, Refrigerated Locker Systems, and Print/Apply Systems.
• Basic Java scripting experience for data formatting and communications.
• Flexibility to work evening/weekend hours or varying patterns.
• Potential for occasional international travel.
• Ability to work remotely and within a team environment.
• Valid Driver's License without restriction.
• Legal authorization to work in the country.
• Physical capability for prolonged standing/walking, lifting, and ladder use.
  
  

Typical Performance Targets

• Sustained excellence in project and process delivery.
• Continuous improvement in delivery efficiency.
• Innovation in safety, quality, and/or cost.
  
  

Language Skills

• English primary language for daily operations, with additional support for Spanish, French, and Dutch.
• Effective reading and interpretation of documents and correspondence.
• Proficient verbal communication with internal and external stakeholders.
  
  

DECISION MAKING + REASONING:

• Accountability and responsibility for business target delivery and decision making.
  
  

Working Relationships

• Collaborative engagement with Customer Service Engineers, Solution Engineers, Field Services Installation Specialists, Sales/Sales Management, Peak Management Team, and Customer Management.
  
  

About Peak Technologies

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  IT Services and IT Consulting

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