Service Analyst III

TEKsystems; Menasha (WI); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO)

Onsite role in Menasha

Job summary

TEKsystems in Menasha, WI is growing its Help Desk team across levels 1 through 3. You will troubleshoot hardware and software, support Microsoft products, and manage tickets via ServiceNow. This is a contract-to-hire position with fully onsite work in Menasha, WI.

Ideal candidates bring experience in Help Desk or Technical Support, strong customer service, and knowledge of Active Directory and Office 365. This role offers eligibility for benefits and professional growth opportunities within

Qualifications

• Experience in Help Desk, Service Desk, or Technical Support environments.
• Strong customer service and communication skills.
• Knowledge of Active Directory, Office 365, and Microsoft applications.
• Troubleshooting experience across hardware, software, and user access issues.
• Experience with ServiceNow or similar ticketing systems is a plus.

Responsibilities

• Troubleshoot hardware and software issues for end users.
• Support Microsoft technologies and manage tickets via ServiceNow.
• Assist users via phone, chat, and other support channels.
• Mentor junior team members and contribute to small projects as needed.

Skills

Customer service

Communication skills

Active Directory

Office 365

Microsoft applications

Troubleshooting

ServiceNow

Tools

ServiceNow

Job description

We're Growing Our Help Desk Team!

We're currently hiring Help Desk professionals across multiple levels, from Level 1 through Level 3, and are looking for individuals who enjoy solving problems, supporting users, and delivering a great customer experience.

In these roles, you'll be responsible for troubleshooting hardware and software issues, supporting Microsoft technologies, managing tickets through ServiceNow, and helping users resolve technical challenges through phone, chat, and other support channels. Depending on your experience level, you'll also have opportunities to mentor team members, assist with projects, and work on more complex technical issues.

What we're looking for:

• Experience in Help Desk, Service Desk, or Technical Support environments
• Strong customer service and communication skills
• Knowledge of Active Directory, Office 365, and Microsoft applications
• Troubleshooting experience across hardware, software, and user access issues
• Experience with ServiceNow or similar ticketing systems is a plus

Whether you're early in your IT career and looking to grow your skills or you're a seasoned support professional looking for your next opportunity, we'd love to connect with you.

Job Type & Location

This is a Contract to Hire position based out of Menasha, WI.

Pay and Benefits

The pay range for this position is $20.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Menasha,WI.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.