Service Ambassador - Clean Team

Museum of Ice Cream; Las Vegas (NV); On-site; USD 19,000 - 28,000; Full time

Job summary

Museum of Ice Cream in Las Vegas, NV seeks a Clean Team Service Ambassador to uphold clean, safe, and visually exceptional spaces throughout the museum. You will greet guests, assist with wayfinding, and maintain back-of-house areas with pride and care.

Responsibilities include daily cleaning, stocking supplies, and supporting interactive guest experiences. This role requires energy, teamwork, and a friendly, guest-focused attitude.

Qualifications

• 18 years or older.
• Open availability, including weekends.
• Team-focused approach with an ability to effectively function in a high energy environment.
• English proficiency preferred for effective communication in the role.
• An ability to read food labels and be familiar with common food allergens.
• An ability to bend/lift heavy objects of up to 40 pounds.
• An ability to standing and walk on your feet for extended periods of time.

Responsibilities

• Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued.
• Offer personalized support and wayfinding throughout the museum.
• Empty trash, clean toilets, baseboards and walls, mop floors, replenish soap and paper towels as needed, clean dispensers and mirrors.
• Restock restroom supplies and complete restroom checklists to ensure space is clean and hygienic.
• Ensure floors remain clean and free of trip hazards, and keep back-of-house areas show-ready.
• Help with exhibit cleaning, inventory and general upkeep as assigned by management.
• Opportunity to be cross-trained in Ice Cream Handler & Show Ambassador Team functions.

Skills

Hospitality

Guest service

Teamwork

Communication

English proficiency

Job description

About Us Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and in real life. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore. The Flavor Profile A Clean Team Service Ambassador thrives in supporting operational excellence ensuring the Museum of Ice Cream environment remains clean, safe, and visually exceptional. This role focuses on ensuring efficiency, maintaining standards, as well as providing seamless service and support for daily operations. You are passionate about hospitality and love creating memorable moments through friendly service and maintaining all guest-facing and back-of-house areas to the highest standards.

Your Day-to-Day: Provide outstanding service by greeting and welcoming guests, interacting with enthusiasm and making them feel valued. Offer personalized support and wayfinding throughout the museum. Empty trash, clean toilets, baseboards and walls, mop floors, empty trash, replenish soap and paper towels as needed, clean soap dispensers, paper towel dispensers and/or hand drying unit, wipe garbage cans, clean mirrors, sink and surrounding counters. Restock restroom supplies and complete restroom time stamped checklists to ensure space is clean, sanitized, hygienic and presentable at all times. Ensure floors remain clean and free of trip hazards or water to prevent trips, slips and falls. Empty trash as needed, clean and dust art installations, high dusting, walls and baseboards. Ensure the use of wet floor signs as needed for safety. Ensure door handles, glass and mirror are cleaned frequently and free of dirt or/and finger prints, sweeping, mopping and wiping counters to keep areas clean and sanitized at all times. Ensure back-of-house floors, walls and baseboards are as show-ready as public guest-facing areas, including elevator doors, buttons and stairways, sweeping, vacuuming and mopping as needed or assigned to you, including staff lounge, manager office, nursing room, storage closets, walk in fridge and freezers. Ensure all stations, spaces, and exhibits are stocked, clean, organized, and opening/closing checklists are complete, including waste log to report on lost supplies. Actively launder hand towels, polishing rags, and similar cleaning fibers, aprons, etc. Perform deep cleaning and other duties and projects as assigned by management Notify management of shortage in supplies or items to be re-ordered as needed. Opportunity to be cross-trained in Ice Cream Handler & Show Ambassador Team functions, allowing you to contribute to interactive guest experiences and performances as needed by demonstrating positive and professional behavior.

Special Ingredients for Success In this role, you show up with pride, purpose, and care for the people and spaces around you. These are the special ingredients for what great looks like on our Clean Team. Keeps Things Clean and Guest-Ready You take pride in keeping spaces spotless and welcoming - sweeping, mopping, dusting, and everything in between. You've got an eye for what needs attention and jump in before anyone has to ask. You're friendly and helpful with guests and teammates, making sure everyone feels good about the space they're in. Stays on Top of Supplies You make sure restrooms and supply areas are always stocked, organized, and ready to go. You don't wait for things to run out - you stay ahead of it and make sure your team always has what they need to do their best work. Handles Trash Like a Pro You keep the workspace clear and tidy by staying on top of trash collection throughout your shift. You follow the right procedures, keep things clutter-free, and speak up if something seems off. Keeps Inventory in Check You keep a close eye on cleaning supplies, making sure everything is stocked, stored correctly, and nothing goes to waste. You flag low stock before it becomes a problem and help make sure the right supplies are always on hand.

Pay: $17.00 per hour

Must Haves

• 18 years or older
• Open availability, including weekends
• Team-focused approach with an ability to effectively function in a high energy environment
• English proficiency preferred for effective communication in the role
• An ability to read food labels and be familiar with common food allergens
• An ability to bend/lift heavy objects of up to 40 pounds
• An ability to standing and walk on your feet for extended periods of time

Licensing & Certifications (Nevada Requirements)

• TAM Card (Alcohol Awareness Certification)
• Food Handlers Card from SNHD
• Nice to Haves: Previous clean