Service Advisor-Writer

Campers Inn RV; Naperville (IL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Career development

Comprehensive benefits

Competitive pay

Job summary

Campers Inn RV is seeking a Service Advisor/Writer to engage customers, schedule service work, and clearly communicate recommended repairs. This role emphasizes exceptional customer service and collaboration with the service team.

The successful candidate will handle estimates, repair orders, and status updates while supporting a high-standard customer experience in a busy service department.

Qualifications

• Education: High school diploma or equivalent is required.
• Experience: A minimum of one year’s RV service experience preferred.
• Abilities: Excellent oral and written communication, interpersonal skills, and ability to work flexible hours including evenings and weekends.

Responsibilities

• Identifies RV service needs by listening to customer descriptions of symptoms.
• Prepares repair orders and cost estimates for customers.
• Verifies warranty and service contract coverage.
• Keeps customers informed on vehicle status during servicing.

Skills

Customer service

Communication

Interpersonal skills

Multitasking

Team player

Education

High school diploma

Job description

Campers Inn RV is looking for a Service Advisor/Writer. This role works with customers to schedule service work and communicate any additional service needed.
At Campers Inn RV, we’re more than a dealership—we’re a team driven by purpose, innovation, and a commitment to helping people enjoy the RV lifestyle and find their AWAY. Our vision is to be the RVer’s Trusted Resource for our employees, customers, and partners, and to lead the industry through forward-thinking ideas and positive change. As we continue to expand across the country and prepare for global growth, we’re proud to offer meaningful career paths, strong development opportunities, and the chance to make a real impact in the communities we serve.
Founded in 1966 by Art and Fran Hirsch, Campers Inn RV has grown into the Nation’s Largest Family-Operated RV Dealership, with nearly 50 locations in over 20 states. Our family-focused roots still guide us today—treating every employee and customer with fairness, respect, and genuine care. We believe in living our core values of Integrity, Teamwork, Continuous Improvement, and Sustainability in everything we do.
Our dedication to excellence has earned us national recognition. Since 2010, we’ve been named a Top 50 RV Dealership in the U.S. every year and were recently honored by RVBusiness as one of the Top 5 Blue Ribbon RV Dealerships in the industry.
Join Campers Inn RV and be part of a company where your career can grow, your contributions are valued, and your work truly makes a difference.

What We Offer

• Ongoing career development opportunities: Specialized job training, certifications, and professional development, and assistance in continuing education
• Comprehensive health and welfare plan to all full-time employees (30+ hours/week), including:
  • Major Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance (Basic, Supplemental, Spouse, and Child available)
  • Employee Assistance Program (EAP)
  • Paid Time Off
  • Qualified retirement plan (401k) with Employer Match
• Fair and competitive compensation
  

Essential Job Functions

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary from time to time.

• Identifies RV problems and services by listening to customer’s description of symptoms
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
• Develops estimates by costing materials, supplies, and labor; calculating customer’s payment, including deductibles
• Prepares repair orders (RO)
• Handles customer complaints and maintains high customer satisfaction standards
• Periodically checks on the progress of the vehicle during servicing and contacts the customer as needed to keep them up to date with their RV’s status
  

Qualifications

• Education:
  • High school diploma or equivalent is required
• Experience:
  • A minimum of one year’s RV service experience preferred
• Abilities:
  • Demonstrated excellent oral and written communications skills, along with excellent interpersonal skills
  • Ability to work flexible hours, as required is essential. Hours may include, evenings, and weekends
  • Ability to multitask in a fast-paced environment
  • Reliable and strong work ethic
  • Commitment to superior customer service
  • Ability to work independently as well as on a team
  • Knowledge or ability to learn company computer systems applications, including Motility Systems2K, and other software applicable
  • Ability to safely handle solvents and chemicals
  • Ability to move RVs of various sizes
  • Ability to reach above shoulders and lift a minimum of 50 pounds
    

Camper’s Inn RV is proud to be an Equal Opportunity Employer and Drug Free workplace. We are committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Camper’s Inn RV makes hiring decisions based solely on qualifications, merit, and business needs at the time.