SERVICE ADVISOR/WRITER

Sames Auto Group; McAllen (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Professional environment

Paid vacation

Employee vehicle program

Medical insurance

401k retirement

Competitive wages

Job summary

Sames Auto Group in McAllen, TX seeks an automotive Service Advisor to efficiently assist customers with repair and scheduled maintenance, consult on recommended services, and coordinate with technicians.

You will maintain repair records, prepare estimates, greet customers, and ensure smooth flow of work from drop-off to pickup while upholding a professional environment.

Qualifications

• Two years sales experience preferred.
• Technical knowledge of dealership’s products; including estimating experience helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure.

Responsibilities

• Efficiently and effectively assists customers with repair and scheduled maintenance service requests.
• The advisor consults customers on needed scheduled maintenance repairs.
• Reviews root cause and corrective repair action with the customer during vehicle delivery.
• Assists the Service Manager by distributing work to staff and maintaining repair records.
• Promotes labor, parts and accessories to meet customer needs.
• Greet customers in a positive, timely manner.

Education

High school diploma or equivalent

Job description

• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Description

Our Commitment To You

• Competitive wages
• Medical insurance plan
• 401k retirement
• A professional and respectful work environment
• Paid vacation/holidays
• Employee vehicle purchase program

Summary

Responsibilities (include but are not limited to)

Efficiently and effectively assists customers with repair and scheduled maintenance service requests. The advisor also consults customers on needed scheduled maintenance repairs. Reviews root cause and corrective repair action with the customer during vehicle delivery. Assists the Service Manager by distributing work to staff, accurately maintaining repair records, supporting promotional activities, monitoring labor inventory, complying with safety and environmental programs and practices, and any other duties as assigned.

• Process after-hours drop-off vehicle information.
• Promote sales of labor, parts and accessories to meet customer needs.
• Review vehicle history file. Physically inspect vehicle with customer to verify complaints, wants and needs. Record customer observations as stated.
• Determine cause of malfunction; use function test, test drive or refer to test technician; as necessary.
• Record clear instructions to technicians; specify labor operations required.
• Provide written estimate for labor and parts, provide diagnostic estimate if necessary and estimated time of completion to customer.
• Establish method of payment with customer; obtain customer signature on repair ticket.
• Discuss alternate transportation needs with customer.
• Follow progress of repair work throughout day, discuss any changes with customer and record on repair order.
• Notify customer when service/repair is completed and vehicle can be picked up.
• Maintain and update vehicle history files and follow-up system for additional needed service, repair and warranty work.
• Resolve customer problems and complaints as necessary in a timely manner.
• Greet customers in a positive, timely manner.

Requirements

Our Ideal Candidate Will Possess

• A minimum of two years sales experience is preferred.
• Technical knowledge of dealership’s products; including estimating experience with evaluative diagnostic capabilities is helpful.
• Ability to identify, comprehend and act on changing customer requirements; ability to work well under pressure of deadlines.
• Administrative skills for appropriate record keeping for customer vehicles.
• Possess good customer relations abilities, polite and courteous manner, cooperative attitude, team oriented.
• Ability to bend, stoop, and reach.
• High School diploma or equivalent.
• Maintain a valid driver’s license, ability to drive a variety of vehicle types, insurable