Service Advisor & Warranty Coordinator

Model 1 Commercial Vehicles; Phoenix (AZ); On-site; USD 21,000 - 41,000; Full time

Job summary

Model 1 Commercial Vehicles is seeking a Service Administrator to document customer concerns and manage service workflows in our Phoenix service department. You will be the first point of contact for customers, handle repair and warranty paperwork, and coordinate with sales, parts, and warranty teams to keep vehicles on promise dates.

The role requires strong communication, organization, and computer skills, plus a solid understanding of service and parts operations within an automotive/bus

Qualifications

• High School Diploma or equivalent.
• Understanding of the operation of the service and parts departments and the support of the sales and interaction with the administrative/accounting department.
• Strong communication skills with customers and internal teams.
• Proactive, organized and a team player.
• Computer skills (Word, Excel).

Responsibilities

• Check condition of vehicle at arrival.
• Communicate with the driver/customer on service requirements of vehicle.
• Fill out the work list, repair order and all applicable factory warranty paperwork.
• Write up retail work orders using Board of Consumer Affairs, Write It Right guidelines.
• Keep track of the status of vehicles.
• Act as point of contact for all customers and sales personnel for issues related to your assigned department.
• Communicate the status of the vehicle with the customer.
• Communicate the cost associated with the repairs with the customer.
• Communicate timelines and service updates to customers and assist in maintaining an accurate service schedule.
• Communicate with service department management on status, quotes, and pricing.
• Coordinate with sales, parts, and warranty departments as required.

Skills

Communication skills

Organized

Team player

Computer skills

Education

High School Diploma or equivalent

Tools

Word

Excel

Job description

Model 1 Commercial Vehicles is seeking a Service Administrator to document customer concerns and manage service workflows in our Phoenix service department. You will be the first point of contact for customers, handle repair and warranty paperwork, and coordinate with sales, parts, and warranty teams to keep vehicles on promise dates.

The role requires strong communication, organization, and computer skills, plus a solid understanding of service and parts operations within an automotive/bus