Service Advisor, VTRL Service - Rancho Dominguez, CA

Colonial Group; California (MO); On-site; USD 39,000 - 44,000; Full time

Benefits offered by this job

401k + match

Health, Dental & Vision Insurance +HAS

Employer paid Life Insurance

PTO

Sick Leave

Employee discounts

Training programs

Job summary

Velocity Truck Rental and Leasing is seeking a Service Advisor for our Rancho Dominguez, CA location. You will manage warranty processes, coordinate with shop staff and management, and ensure timely invoicing and claims processing.

You will handle data from technicians, communicate with customers, track warranty orders, and support service departments with administrative tasks and KPI-driven goals. Join a team with a strong culture and growth opportunities.

Qualifications

• Two to five years of office administration experience.
• Two to five years of warranty or automotive/diesel industry preferred.
• Strong knowledge of Microsoft Office Suite.
• Ability to work in a highly interactive environment.
• Excellent attention to detail.
• Excellent time management & organizational skills.
• Excellent communication, customer service, problem-solving and sales skills, including the ability to maintain composure under stress.
• Excellent decision-making, negotiation & good problem solving abilities are a must.
• Skills in accounting, general ledger accounting, and accounts receivable preferred.
• Bilingual a plus.

Responsibilities

• Warranty Management for all Warranty Events for assigned locations.
• Warranty RO invoicing & claims processing based on KPI, goals and budgets.
• Daily work in process management for all warranty jobs.
• Timely payment, schedule management, reconciliation & aging management.
• Warranty determination & advisor support.
• Service advisor & warranty administrative training for all staff.
• Liaison between the shop and warranty manufacturers.
• Failed parts management & coordination with the parts dept.
• Audit compliance and trend review.
• Process invoices and repair orders for payment in the maintenance system.
• Maintain all unit files and documentation per legal requirements.

Skills

MS Office

Customer service

Communication

Time management

Problem solving

Accounting basics

Bilingual

Job description

Who We Are:

Velocity Truck Rental and Leasing is a rapidly growing, employee and customer focused company, servicing the Commercial Truck Rental and Full-Service Lease markets of California and Arizona. With over 1,600 company trucks in our local markets plus the support of NationaLease across the country we have proven to be a premier partner. Velocity Truck Rental and Leasing is part of the Velocity Vehicle Group family, a premium commercial brand medium to heavy truck dealership that offers the full-service experience for our customers, from an outstanding sales organization to highly skilled technicians to service your vehicle, and on demand parts.

What’s in it for You:

Velocity Truck Rental and Leasing is a fast paced and growing organization that is looking for candidates that are ready for a daily challenge and cannot wait to provide superior customer service both internally and externally. VTRL offers fantastic Culture as well as competitive pay, 401K W/Match, Medical, Dental, & Vision benefits. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work™ culture!

VTRL is looking for a Service Advisor to join our team in Rancho Dominguez, CA! If you have great customer service skills and enjoy working in a fast-paced environment, we’d love to hear from you.

Schedule:

Monday-Friday: 7:00 AM – 3:30 PM

What You’ll Do:

Velocity Truck Rental and Leasing is looking for a dynamic and self-starting individual for the role of Service Advisor at our Rancho Dominguez Location, in the role of Service Advisor, you will provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

A Service Advisor key job is to manage the warranty process and assist through the entire repair and warranty event in collaboration with their Service advisor(s), Shop Staff & Management from time the vehicle arrives. Responsibilities can include collecting data from technicians, communicating with the customer, tracking open warranty repair orders on the work in process, invoicing & processing warranty claims, tracking parts, and assessing warranty coverage limits. Your Warranty Administrator should also be an expert in all areas of our service administrative processes and systems.

Job Duties:

• Warranty Management for all Warranty Events for assigned locations
• Warranty RO Invoicing & Claims Processing based on set KPI’s, Goals and Budgets
• Daily Work In Process Management for all warranty jobs
• Timely Payment, Schedule Management, Reconciliation & Aging management
• Warranty Determination & Advisor Support
• Service Advisor & Warranty Administrative Training (All Service Staff)
• Liaison between the Shop and Warranty Manufacturers
• Failed Parts Mgt & Coordination with the Parts Dept.
• Audit Compliance and Trend Review
• Processes invoices and repair orders for payment into the maintenance management system.
• Maintains all unit and other files for proper filing and document retention as per legal requirements.

Qualifications & Requirements:

• Two (2) to five (5) years of office administration experience
• Two (2) to five (5) years of warranty or automotive/diesel industry preferred
• Strong knowledge of Microsoft Office Suite
• Ability to work in a highly Interactive environment
• Excellent attention to detail
• Excellent time management & organizational skills
• Excellent communication, customer service, problem-solving and sales skills, including the ability to maintain composure under stress
• Excellent decision-making, Negotiation & Good problem solving abilities are a must
• Skills in Accounting, General Ledger Accounting, and Accounts Receivable preferred
• Bilingual a plus

Compensation:

• Hourly $28-$32 depending on experience and qualifications
• Full Time position

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture in an easy-going family-like business
• 401k + match
• Health, Dental & Vision Insurance + HAS & FSA
• Employer paid Life Insurance
• PTO
• Sick Leave
• Company perks such as employee discounts, company events and training programs

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to pass post offer drug test, and physical

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.