Service Advisor, Carson, CA

Colonial Group; Carson (CA); On-site; USD 33,000 - 36,000; Full time

Benefits offered by this job

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + Hs

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Employee discounts

Job summary

Velocity Vehicle Group is seeking a Service Advisor to greet customers in the maintenance area, listen to vehicle concerns, and perform thorough inspections. You will proactively check recalls, retrieve information, and explain estimates while maintaining strong customer rapport with daily updates.

Responsibilities include warranty verification, RO preparation, and monitoring repairs to ensure on-time completion.

Qualifications

• Proven technical expertise in vehicle maintenance and service.
• Knowledge of trucks and parts, with strong product familiarity.
• Excellent customer service and communication skills.
• Strong problem-solving and time-management abilities.
• Ability to work effectively in a fast-paced environment with customers.

Responsibilities

• Greet customers in the maintenance area and listen to vehicle concerns.
• Conduct thorough inspections and proactively check recalls.
• Explain estimates and provide daily updates to customers.
• Submit warranty repair orders and manage service documentation as needed.
• Verify warranty coverage and prepare detailed repair orders for approval.
• Monitor repairs to ensure timely completion and collect payments.
• Close out service orders and review completed jobs with customers.

Skills

Technical expertise

Truck knowledge

Customer service

Communication

Problem-solving

Organizational skills

Time management

Fast-paced environment

Customer relations

Job description

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters a Great Place to Work culture!

What You’ll Do:

As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Job Duties:

Customer Service Duties:

• Greets customers upon arriving in maintenance area
• Ascertains vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts inspections
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and vin numbers from vehicle
• Checks vehicle maintenance records
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick up
• Establishes good customer relations by providing estimates and timelines
• Administrative duties on per-need basis

Repair Order Duties:

• Verifies warranty and service contract coverage by examining records and papers
• Explains provisions and exclusions
• Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
• Obtains approval signatures
• Enters RO into service database system and sends to Estimator and Dispatcher
• Monitors repair work to ensure vehicle will be ready when promised
• Prints warranty
• Prints repair orders
• Issues sublet purchase order numbers
• Reviews jobs when completed
• Collects payment from jobs
• Closes jobs

Required Skills and Qualifications:

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast-paced environment
• Work well with internal and external customers

Compensation:

• $24-$26/hour (based on experience and qualifications)
• Plus Commission
• Full Time position

Physical Requirements:

• Must be able to pass a post-offer drug screening, physical examination, and background check

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.