Service Advisor Quick Lane

Cooper Ford; Carthage (NC); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive Pay

Flexible Working Hours

Health Insurance

PTO & Sick Leave

401(K)

Job summary

Cooper Ford in Carthage, NC is seeking a Service Advisor for Quick Lane to deliver outstanding customer service and accurate vehicle maintenance estimates. You will greet customers, collect vehicle information, report symptoms, and recommend maintenance based on age, mileage and history.

The role requires knowledge of automobiles, strong communication, and a proven track record of customer satisfaction. Join a team that values integrity, energy, and long-term growth opportunities within our

Qualifications

• Minimum of 1 year in service department.
• Ability to lift 50 pounds and work on your feet for extended periods.
• Knowledge of automobiles.
• Past experience as a service advisor, assistant lane manager or service consultant.
• Strong problem identification and customer service focus.

Responsibilities

• Greet customers promptly.
• Obtain customer and vehicle information.
• Clearly report all vehicle symptoms as described by the customer.
• Determine and recommend maintenance based on age, mileage and history of vehicle.
• Prepare a complete and accurate estimate of cost for labor and parts.
• Establish follow up time.
• Monitor progress of each vehicle and update customers.
• Verify final invoice matches work performed.
• Explain all completed work and charges.

Skills

Customer service excellence

Automotive knowledge

Communication skills

Energetic personality

Integrity

Computer skills

Willingness to learn

Ability to work in fast-paced env

Education

High school diploma or equivalent

Job description

Service Advisor - Quick Lane

Cooper Ford | Carthage, NC

About Us

At Cooper Ford, we’re proud to be part of a dealership team that puts our customers, employees, and community first. We believe in creating a workplace where talented people can build a career, be recognized for their contributions, and have the support they need to succeed.

Our team is committed to delivering an exceptional experience for every customer while maintaining a positive, professional, and team-oriented environment. Whether you’re an experienced automotive professional or looking to grow your career in the industry, we offer opportunities to learn, develop your skills, and make an impact.

When you join Cooper Ford, you’re joining a team that values hard work, integrity, teamwork, and a commitment to excellence. We’re always looking for motivated individuals who take pride in what they do and want to grow with us.

Come build your career with Cooper Ford—we’d love to have you on our team!

Benefits

• Competitive Pay
• Flexible Working Hours
• Health Insurance
• PTO & Sick Leave
• 401(K)

Service Advisor Responsibilities:

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend maintenance base on age, mileage and history of vehicle
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow up time
• Monitor the progress of each vehicle throughout the day, and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Service Advisor Requirements:

• Previous experience at a Ford dealership is a plus
• Ability to identify the problem quickly
• Knowledge of automobiles
• Proven record of achieving exceptional customer satisfaction
• Past experience as a service advisor, assistant lane manager or service consultant
• Very energetic personality
• A desire for a long-term career with a growing organization
• Personal and professional integrity
• Computer skills and willingness to learn new programs
• Ability to learn new technology and repair and service procedures and specifications
• Minimum of 1 year in service department
• Ability to lift 50 pounds and work on your feet for extended periods of time
• Ability to work in a fast-paced environment
• Basic computer skills
• Positive, friendly attitude
• High school diploma or equivalent

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.