Service Advisor - Porsche of Boston

Asbury Automotive Group; Boston, Northern (MA, KY); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Paid holidays

Paid time off

Paid training

Health insurance

401k with company match

Employee discounts

Job summary

Asbury Automotive Group is seeking a Service Advisor to welcome service customers, gather vehicle information, and upsell needed services. The role emphasizes delivering accurate estimates and maintaining strong customer rapport in a fast-paced dealership setting.

The advisor will communicate repair timelines, follow maintenance schedules, and ensure high customer satisfaction while supporting the service team and meeting CSI targets.

Qualifications

• Greet customers and obtain vehicle information in a timely manner.
• Actively promote and build rapport with customers.
• Advise on maintenance per manufacturer specifications.
• Generate and present complete repair estimates.
• Communicate repair completion times to customers and technicians.
• Pass pre-employment background and drug screening.

Responsibilities

• The Service Advisor greets customers and retrieves vehicle information.
• Promotes products and services to customers to enhance value.
• Advises on care and maintenance according to manufacturer specs.
• Delivers accurate repair estimates to customers.
• Sets expectations for repair completion and communicates with staff.
• Answers service calls and schedules appointments.
• Maintains customer satisfaction indexed in CSI targets.

Skills

Customer service

Communication

Sales

Phone skills

Computer skills

Job description

Compensation: $70,000-$80,000 annually (wage is comprised of base salary and % of department profit to be determined as part of pay plan)

The final pay offered to a successful candidate will be dependent on several factors that may include but not limited to the type and years of experience within the job, the type of years and experience within the industry, education, ect.

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Do you have a passion for developing talent, providing exceptional guest experiences, and being an innovator in the automotive industry? As a Service Advisor, you will have the opportunity to make a positive impact on our business and in the lives of our team members and customers every day. We are looking for an energetic, customer-focused Service Advisorwho will help us redefine the car-buying experience.

The Service Advisor is the face of the dealership for service customers. It is the Service Advisor’s responsibility to present and sell needed products, and or, services to the customer in a professional manner while adhering to the manufacturer’s published maintenance schedule and requirements. In doing so it is expected that the Service Advisor will build rapport with the customer to promote customer satisfaction and customer retention.

• Greet customers in a timely, friendly manner and obtain pertinent vehicle information
• Actively promote and build rapport with the customer
• Advise customers on the careand the value of maintaining their vehicles in accordance with manufacturers’ specifications
• Generate and provide customer with a complete and accurate estimate of repair
• Establish and communicate completion time of repair with customer and technician
• Answer incoming service calls
• Maintain and schedule service appointments
• Follow prescribed procedures for customer post follow-up resulting in return visits, increased sales and admirable CSI (Customer Satisfaction Index)
• Strictly follow the manufacturer’s warranty guidelines and procedures
• Conduct business in an honest manner that maintains the manufacturer Customer Satisfaction Index (CSI) at or above Asbury's specified goal(s) in service for district, regional and national scores
• Comply with all federal, state and local laws, and company policy, regarding the safeguarding all customer, company and manufacturer information, as well as customers vehicle and property
• Must be able to manage in a fast paced work environment with limited supervision
• Must have great customer service, phone and computer skills
• Previous automotive Service Advisor experience heavily preferred
• Must be a minimumof eighteen years of age
• Must have a valid driver's license
• Must be able to pass pre-employment screening (background & drug test)

Company Benefits:

Pay and Recognition:

• Paid holidays & paid time off
• Deferred Holiday Pay Match
• Paid training
• Stock Awards(select management and front-line team member's eligible

Insurance / Retirement:

• Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans
• Up to 12 weeks paid pregnancy leave (disability leave)
• Paid Parental Leave
• Health savings
• Flex spending accounts (tax free)
• Short-term and Long-term disability plans
• Life Insurance (Whole Life and Term)
• 401k with company match

Learning, Tuition Assistance and Career Development:

• Digital career path tool to assist with career development
• Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities Additional advantages:

• Student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Opportunities to join our community service initiatives, which includes paid volunteer hours
• Aggressive Employee referral program with bonus opportunities

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