Service Advisor - Pinecrest

Aritzia; Cleveland (OH); In loco; USD 28.000 - 41.000; Tempo pieno

Vantaggi offerti da questo lavoro

A-OK Café on-site

Product Discount

Aritzia Virtual Wellness

Aspirational Workspace

Descrizione del lavoro

Aritzia is hiring a Service Advisor to deliver Everyday Luxury experiences by engaging with clients at the Service Counter, maintaining curated spaces, and exceeding expectations. You will process transactions, manage client services, and uphold organization to create memorable moments in the store.

As part of the Retail Service team, you will collaborate with cross-functional partners, learn Aritzia's values, and contribute to a high-performance, brand-driven environment focused on trends and

Competenze

• Proven skills, education, and/or applicable certifications.
• Previous experience operating a point-of-sale system is an asset.
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles.
• The ability to collaborate fluently with cross-functional partners.
• A commitment to quality and investing in results that add value to the business.
• An understanding and a passion for the industry in which we operate.
• An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences.

Mansioni

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

Conoscenze

Cross-functional collaboration

Customer service

Brand awareness

Strumenti

Point-of-Sale (POS) system

Descrizione del lavoro

THE TEAM

The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences.

THE OPPORTUNITY

Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless - from a rewarding career in Retail to continued growth and development with Aritzia.

THE ROLE

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

THE QUALIFICATIONS

• Proven skills, education, and/or applicable certifications
• Previous experience operating a point-of-sale system is an asset
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business
• An understanding and a passion for the industry in which we operate
• An understanding of Aritzia's brand vision and style fundamentals with a focus on trends and cultural influences

THE COMPENSATION

The typical hiring range for this position is $20.00 - $30.00 USD per hour. Aritzia's Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

Some of the industry-leading benefits you will receive working at Aritzia:

• If applicable in location:
• A-OK Café - Our world-class café located on-site
• Product Discount - Maybe you've heard of our famous product discount? You have now.
• Aritzia Virtual Wellness - Because your health, happiness, and safety matter - 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
• Aspirational Workspace - Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It's all part of the Everyday Luxury experience you - and our clients - deserve.

ARITZIA Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We're committed to making your experience positive and transparent.

Everyday Luxury. To Elevate Your World.™ We are Everyday Luxury. It's what we do and how we do it - together. It's working alongside world-class talent in pursuit of world-class results. It's maximizing your potential in a high-performance culture. It's knowing that wherever you are, you belong. It's elevating your world - and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity. Join us to elevate your world. Curious to learn more? What we do Who we are Sustainability Community Giving We're committed to making your experience positive and transparent.