Service Advisor - Derby Street Shops

Aritzia; Hingham (MA); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Product Discount

Wellness resources

Aspirational workspace

Job summary

Aritzia is expanding its Service team in Retail, seeking a Service Advisor to deliver Everyday Luxury by engaging with clients, maintaining curated spaces, and ensuring memorable moments at the Service Counter.

You will process transactions, manage client services, and uphold exceptional organization, contributing to high client satisfaction and lasting relationships in our store environment.

Qualifications

• Proven skills, education, and/or applicable certifications.
• Previous experience operating a point-of-sale system is an asset.
• Commitment to learn and apply Aritzia's Values and People Leadership principles.
• Ability to collaborate fluently with cross-functional partners.
• Commitment to quality and investing in results that add value to the business.
• Understanding and passion for the fashion industry and Aritzia’s brand vision.

Responsibilities

• Deliver extraordinary experiences at the Service Counter.
• Match clients with products and direct them to the right Service Counter.
• Prepare and package products for Everyday Luxury opening experiences.
• Process transactions efficiently while maintaining a world-class client experience.
• Manage end-to-end service processes and notify clients of upcoming services.
• Support service counter operations and help maintain quick client service and product flow.

Skills

POS experience

Client service

Cross-functional collaboration

Brand awareness

Job description

THE TEAM

The mission of the Service Department is to deliver highly efficient and elevated Service Counter experiences.

THE OPPORTUNITY

Aritzia is growing, and our Service team in Retail is growing with it. This is a unique opportunity to be part of the team responsible for delivering highly elevated service to support loyal, enduring relationships with the client. As a Service Advisor, you will deliver Everyday Luxury experiences by being present and engaging in service interactions, maintaining our curated spaces, appreciating our clients, and exceeding their expectations. Along with your team, you will process transactions, manage client services, and uphold exceptional organization at the Service Counter to create memorable moments for clients in the most important area of the store. And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Retail to continued growth and development with Aritzia.

THE ROLE

• Deliver extraordinary experiences and make meaningful, memorable moments at the Service Counter
• Match Clients with their product while directing them to the right Service Counter
• Carefully prepare and package the product for an Everyday Luxury opening experience
• Efficiently and accurately process transactions while preserving a world-class client experience
• Accurately and efficiently manage the end-to-end process of services, supporting with notifying clients of their incoming services, consistently auditing services, and proactively resolving opportunities to mitigate impacts to the client experience
• Support service counter operations, including managing the line to ensure clients are serviced as quickly as possible and product is returned to the sales floor

THE QUALIFICATIONS

• Proven skills, education, and/or applicable certifications
• Previous experience operating a point-of-sale system is an asset
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles
• The ability to collaborate fluently with cross-functional partners
• A commitment to quality and investing in results that add value to the business
• An understanding and a passion for the industry in which we operate
• An understanding of Aritzia’s brand vision and style fundamentals with a focus on trends and cultural influences

THE COMPENSATION

The typical hiring range for this position is $20.00 - $30.00 USD per hour. Aritzia’s Everyday Luxury compensation package goes beyond the base salary with endless growth and recognition opportunities through our pay-for-performance philosophy. Along with aspirational workspaces, elevated employee perks and experiences - we provide it all.

THE PERKS

• Product Discount – Maybe you’ve heard of our famous product discount? You have now.
• Aritzia Virtual Wellness – Because your health, happiness, and safety matter – 24/7 resources to support you in your wellbeing goals, be it physical, mental, social, or financial.
• Aspirational Workspace – Our boutiques are specially designed to be places of beauty, creativity, and inspiration. From the product to the art to the music pumping through our top-of-the-line sound systems. It’s all part of the Everyday Luxury experience you – and our clients

ARITZIA

Aritzia is an Equal Employment Opportunity employer. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team. We’re committed to making your experience positive and transparent.