Service Advisor Motorcycle ATV Powersports

Mountain Motorsports LLC; Chattanooga (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health Insurance including Dental and 

Vision

Wellness Program

Matching 401K

Paid Time Off

Generous discounts on purchases

Vehicle purchase program

Company paid Short term and long term

Job summary

Mountain Motorsports Chattanooga is seeking a Service Advisor for the Motorcycle/ATV/Powersports service department in Chattanooga, TN. This full-time position handles customer transactions from start to finish and aims to achieve department and personal goals while delivering excellent service.

Responsibilities include documenting service needs, maintaining customer relationships with timely follow-ups, and meeting service sales goals while ensuring accurate repair order documentation.

Qualifications

• Language Skills include the ability to read, analyze, and interpret documents.
• Ability to make effective and persuasive speeches and presentations to clients.
• Reasoning ability to define problems, collect data, establish facts and draw valid conclusions.
• Work experience: 1 year related experience and/or training.
• Written communication to include basic computer knowledge (typing and scheduling systems).

Responsibilities

• Provide excellent customer service throughout the service interaction.
• Document customer service needs on the work order and communicate expectations clearly.
• Maintain customer relationships through timely follow-ups and repeat business.
• Meet or exceed service sales goals by selling maintenance, parts and accessories.
• Follow the repair order process and document charges accurately.

Skills

Customer service

Sales skills

Communication

Reading & interpreting documents

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Service Advisor Motorcycle ATV Powersports

SERVICE DEPARTMENT Full Time Mountain Motorsports Chattanooga, Chattanooga, TN, US

Salary Range: $35,000.00 To $55,000.00 Annually

PURPOSE OF THE POSITION: Service Advisors are the sales force of the Service department. They handle all customer transactions from start to finish while striving to achieve department and personal goals while providing excellent customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES: including the following and are addressed in further detail in the accompanying SOP that is incorporated into the job description.

KRAs:

CULTURE: Using the mission statement and core values to sustain a high level of personal development and relationships.

DUTIES including but not limited to:

Be an example of living the mission and core values

Continually learn and apply new selling skills, strategies and techniques on a daily, monthly and yearly basis. Complete OEM or vendor training within timelines set by the company. Maintain a high level of product, market and industry knowledge.

Hold yourself, your peers and your team to the highest level of accountability with cleanliness, organization, and safety standards.

Proactively support and work with other employees, departments and/or locations to give the customer a seamless experience in ways that promote teamwork.

CUSTOMER RELATIONSHIPS: Achieve and sustain a high level of customer satisfaction in ways that increase the loyalty and growth of current and new customers.

DUTIES including but not limited to:

Accurately document customer service needs to the work order by professionally greeting, actively listening to and communicating expectations with the customer in a way that builds their comfort and confidence.

Successfully maintain and enhance ongoing customer relationships through timely follow-up communications that lead to repeat business per company policy, including in-process, current and past customers.

SERVICE EXECUTION: Achieve predetermined goals while maintaining a high level of operational excellence.

DUTIES including but not limited to:

Meet or exceed individual service sales goals by selling additional service/maintenance, parts and accessories in a proactive manner which serves the customer and is in their best interest.

Understand and follow the established repair order process through to its satisfactory and timely completion, including effective scheduling and/or communication about scheduling expectations set and timely collection of authorizations. Accurately estimate and document all charges on the repair order.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Language Skills to include the ability to read, analyze, and interpret documents. Ability to make effective and persuasive speeches and presentations to clients.

Reasoning Ability to define problems, collect data, establish facts and draw valid conclusions.

Work Experience Requirements 1 year related experience and/or training.

Written Communication to include basic computer knowledge i.e. typing and the use of scheduling systems

PHYSICAL REQUIREMENTS:

Regular attendance during normal scheduled store hours including the ability to work 9+ hours per day and the ability to work weekends.

Frequent standing, walking and sitting

The ability to work in a high stress environment and the ability to work under tight deadlines which may require longer/later hours as needed.

The ability to continually engage and interact with others, including clients and employees throughout the work day via various methods of communications including phone and computer usage.

Occasional lifting of up to 35 lbs

Occasional pushing of up to 100+ lbs

WORK ENVIRONMENT:

Occasional exposure to changes in temperature and humidity

Frequent working with and around others

Occasional work around mechanical parts

Occasional exposure to hazardous chemicals

Occasional work around moving objects, (including dogs and other service animals)

Noise level is medto high

There are some great perks when you join the Mountain Team :

• Casual Atmosphere
• Health Insurance including Dental and Vision
• Wellness Program
• Matching 401K
• Paid Time Off
• Generous discounts on purchases
• Vehicle purchase program
• Company paid Short term and long term disability insurance