Service Advisor - Mercedes-Benz Raleigh

Holman Enterprises; Raleigh (NC); On-site; USD 33,000 - 112,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

Life and Disability Insurance

Flexible Spending and Health Savings

401(k) plan with Company Match

Paid Time Off (PTO)

Paid Holidays

Job summary

Mercedes-Benz Raleigh is seeking a Service Advisor to act as a liaison between the service and parts departments, ensuring exceptional customer experiences. You will write up service needs, provide accurate estimates, obtain authorization, and guide customers through repairs and maintenance.

Ideal candidates have a High School Diploma or equivalent with at least one year of related sales experience, a valid driver's license, and strong reading, writing, and math skills.

Qualifications

• High School Diploma or equivalent with related sales experience or training.
• Good reading, writing and math skills.
• Excellent interpersonal skills and customer service orientation.
• Current valid driver’s license.
• Ability to work retail hours and be computer proficient.

Responsibilities

• Greet customers and provide courteous service.
• Serve as liaison between service and parts departments.
• Write up service needs and provide accurate estimates and completion times.
• Obtain customer authorization and communicate prognosis of repairs.
• Explain warranty and service/insurance policies and keep customers informed.

Skills

Customer service

Interpersonal skills

Communication

Reading & writing

Math skills

Education

High School Diploma

Tools

Computer proficiency

Job description

Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What's Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.

Mercedes-Benz Raleigh has an outstanding opportunity for a Service Advisor to join their team! What will you do? Our Service Advisor is responsible for serving as a liaison between the Service Department technicians and the parts department by maintaining customer satisfaction as well as performing the following duties:

• Ability to meet & greet customers with courtesy and efficiency
• Responsible for proving an outstanding guest experience!
• Determine the course of action to take and obtain customer authorization.
• Write up service needs and give customer accurate estimate for dollar amount and completion time of work.
• Ability to communicate effectively with customer, to achieve satisfactory repairs, sale of necessary repair or maintenance to vehicles.
• Knowledge of warranty and service/insurance policies.
• Keeping customer informed and advise customer of the prognosis of their vehicle.
• Calling customers to set appointments and answer telephones at a timely manner.
• Attends/completes required training and department meetings.

What are we looking for? High School Diploma and one year of related sales experience and/or training; or equivalent combination of education and experience. Current valid driver's license Must have good reading, writing and math skills. Have excellent interpersonal skills and provide outstanding customer service. Ability to work retail hours Computer proficient

We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on your personal performance.

Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That's why we are listening, open to learning new things - about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It's The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement.

Benefits

Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life and Disability Insurance
• Flexible Spending and Health Savings Accounts
• 401(k) plan with Company Match
• Paid Time Off (PTO)
• Paid Holidays, Bereavement, and Jury Duty

Benefits:Regular Full-Time

We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees.

Temporary or Part-Time

In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements.

Artificial Intelligence Statement

We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to:Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es).Misrepresent or embellish qualifications, skills, or experienceCreate false or misleading representations of identity (e.g., deepfakes or altered images/videos)Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process.

Equal Opportunity Employment and Accommodations:

Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact [e-mail] This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.