Service Advisor - Lute Riley Honda

Sonic Automotive; Richardson (TX); On-site; USD 3,000 - 15,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team in Richardson. This role is vital in ensuring customer satisfaction by scheduling service appointments and providing accurate cost estimates for repairs. The ideal candidate will possess strong customer service and communication skills, along with a solid understanding of automotive care. Join a company that values growth and offers competitive benefits, including award-winning training and a supportive work environment. If you are passionate about cars and dedicated to providing exceptional service, this opportunity is perfect for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Award-winning Training

Peer Recognition Programs

Automotive Concierge Service

Qualifications

• Experience in customer service and sales within the automotive industry.
• Strong communication skills to interact with customers effectively.

Responsibilities

• Schedule service appointments and greet customers in a friendly manner.
• Provide accurate cost estimates and maintain customer satisfaction.

Skills

Customer Service

Communication Skills

Sales Skills

Automotive Knowledge

Education

High School Diploma

Automotive Certification

Job description

Service Advisor - Lute Riley Honda in Richardson, TX at Sonic Automotive

Job Type: Other

Experience: Mid-Senior Level

About

Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

Our associates are happy to work here because:

• We boast the lowest turnover in the industry.
• We provide award winning training (Training Magazine Top 125, and Brandon Hall Awards).
• We are committed to developing and promoting within the company.
• Our benefits are extremely competitive with Medical, Dental, Vision, HSA, 401k and PTO.
• We encourage peer to peer teamwork and recognition.
• Special benefits to purchasing and leasing a car.
• Personal Automotive Concierge Service.

Monthly Salary Range: $3k-15K

Job Description

Purpose:

The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed service to customers.

Duties and Responsibilities:

1. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
4. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
5. Test-drives the vehicle or refers to the test technician as necessary.
6. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
7. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
8. Maintains a dealership-prescribed standard for “hours per customer repair order written.