Service Receptionist / BDC / Appointment Setting - Lute Riley Honda

Sonic Automotive; Richardson (TX); On-site; USD 10,000 - 60,000; Full time

Job description

Service Receptionist / BDC / Appointment Setting - Lute Riley Honda in Richardson, TX at Sonic Automotive

Job Type: Sales

Experience: Associate

About

Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work, and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

This role will be full time (40 hours per week), shifts may include an 8-5 Morning Shift or 11-7 closing shift (rotation), and rotating Saturdays.

Job Description

The Service BDC Associate is responsible for generating service appointments with customers that contact the dealership for service of new and/or pre-owned vehicles. The BDC Internet Service Agent delivers a premium customer experience by responding to customer inquiries in a prompt, professional, accurate, and courteous manner. This highly accountable position uses lead management tools, CRM software, and the internet to manage inquiry flow, update customer files, and closely track customer interest. The Service BDC Associate will be trained to understand all products and services offered.

Duties and Responsibilities:

• Respond to internet inquiries with courtesy, accuracy, and professionalism.
• Promptly and accurately enter all customer inquiry data into the CRM.
• Generate service appointments.
• Conduct phone surveys to assess customer preferences and quality of experience.
• Effectively utilize lead management tools.
• Compile all necessary reports, forms, and other documentation on a timely basis.
• Perform cashier duties as requested.
• Perform other job-related duties as assigned.
• Exhibit ethical behavior, provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.
• Excellent guest relations (verbal and written communication skills).
• Strong phone and computer skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Ability to work in a call center environment.
• Strong organizational and time management skills.
• Ability to read and comprehend rules, regulations, policies, and procedures.

It's time to make the most important move of your career. From our cooperative team-based approach to our more than 1,000 internal advancements each year, it's easy to see the difference. When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.

All your information will be kept confidential according to EEO guidelines.