Service Advisor - Koons Woodbridge Hyundai

Jim Koons Automotive; Woodbridge (VA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Service Advisor to join their team in Woodbridge. This role involves greeting customers, scheduling service appointments, and providing detailed explanations of services. The company, recognized as one of the best places to work, offers competitive pay and a supportive environment focused on employee growth. With a strong commitment to customer satisfaction and a variety of benefits, this position is perfect for someone with excellent communication skills and a passion for customer service. If you're ready to take the next step in your career, this opportunity awaits you!

Benefits

401(k) Retirement Plan with Matching

Paid Time Off

Employee Assistance Program

Flexible Savings Account programs

Health plan coverage (medical, dental, vision)

Life Insurance

Voluntary supplemental insurance programs

Qualifications

• 1+ year of experience as a service advisor is required.
• Excellent oral and written communication skills are essential.

Responsibilities

• Greet customers promptly and courteously.
• Schedule service appointments and explain services clearly.
• Handle customer complaints and maintain high customer satisfaction.

Skills

Customer Service Skills

Communication Skills

Ability to read and comprehend instructions

Team Player

Fast Learner

Education

High School Diploma

Job description

Service Advisor - Koons Woodbridge Hyundai

Pay Competitive

Employment type Full-Time

Job Description

• Req#: SERVI001167
• Koons Woodbridge Hyundai is hiring now! Come work for one of the best automotive companies in the DMV. We have been awarded “Top Places to Work” 6 times and counting by the Washington Post and “Best Places to Work” 8 times and counting by the Washington Business Journal. We have industry leading compensation and competitive benefits to start. Come join a team that embraces core values as well as leading our employees to potential growth opportunities.

What will you be doing as a Service Advisor:

• Greet customers in a prompt and courteous manner.
• Schedule service appointments and collect vehicle information.
• Secure agreement from customer before repairs are done.
• Clearly explain the requested service on the repair order.
• Estimate the cost and time needed to do the repair.
• Advise customers on the proper care for their vehicle and the importance of proper maintenance.
• Communicate the need for additional service when needed, using a detailed explanation.
• Handle customer complaints and maintain high CSI.
• Check on the progress of the vehicle during servicing and contact the customer regarding changes to estimate or time table for repairs.

What we are looking for:

• High School diploma
• Must have at least 1 year of experience as a service advisor
• Ability to read and comprehend written instructions and information
• A fast learner
• Excellent oral and written communication skills
• Excellent Customer Service Skills
• Team Player
• Must have a valid driver's license

What we have to offer:

• Competitive Pay
• 401(k) Retirement Plan with Matching
• Paid Time Off
• Employee Assistance Program
• Flexible Savings Account programs for medical and childcare
• Health plan coverage including medical, dental, and vision
• Life Insurance
• Voluntary supplemental insurance programs

We are an Equal Opportunity Employer and strive to be an inclusive work environment for all. We recruit, hire, train, and promote without discrimination due to age, race, color, religion, sex, sexual orientation, national origin, citizenship, disability, military leave or veteran status, genetic information, or any other status protected by applicable federal, state or local law. We are a Drug-Free workplace. Upon hire, you will be asked to complete a Pre-Employment Drug Screen and Criminal Background Check. Complying with a background check will not automatically disqualify a candidate from employment. We participate in E-Verify.

Qualifications

Education

Preferred

High School

Experience

Preferred

Service advisor

About the company

Koons is a family owned and operated business that has been serving the mid-atlantic region for 25 years. Our team of experts is ready to help you buy or sell your next car today.