Service Advisor - Jaguar Land Rover of Austin

Snell Motor Company; Austin (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

Snell Motor Company is seeking an experienced Service Advisor for its Jaguar Land Rover of Austin location. This role involves providing exceptional customer service, diagnosing automotive issues, and acting as a liaison between customers and technicians. The ideal candidate will possess strong customer relationship skills and technical knowledge of automotive systems, contributing to a dynamic and fun work environment.

Benefits

401(k) with matching

Dental, health, and vision insurance

Health savings account

Life insurance

Paid holidays and time off

Vacation hours after 90 days

Employee referral program

Qualifications

• Strong customer relationship skills required.
• Knowledge of automotive systems and models essential.
• Ability to answer technical questions regarding vehicle issues.

Responsibilities

• Provide exceptional customer experience and foster loyalty.
• Act as liaison between customers and technicians.
• Develop estimates for repairs and prepare repair orders.

Skills

Customer relationship skills

Technical knowledge of automotive systems

Effective communication

Job description

Service Advisor - Jaguar Land Rover of Austin

Join our team as a Service Advisor - Jaguar Land Rover of Austin at Snell Motor Company.

Overview

Our Austin location is seeking an experienced Service Advisor to enhance our dynamic team. We foster a fun and winning environment. If you want to enjoy your automotive career and earn well, this is the place for you.

Snell Motor Company includes Jaguar Land Rover Austin, Dallas, Frisco, Riverside Ford of Tulsa, Town North Mazda, and Snell Collision. Family owned since 1973, we serve the Dallas community.

Role Responsibilities

• Provide an exceptional customer experience and foster loyalty.
• Act as a liaison between customers and technicians.
• Diagnose automotive issues based on customer descriptions, inspections, test drives, and maintenance records.
• Verify warranty and service contract coverage.
• Develop estimates for repairs, including costs and customer payments.
• Prepare repair orders, describing issues and required services.
• Maintain customer rapport by explaining estimates, vehicle status, and addressing questions.
• Record problems and corrective actions.
• Participate in educational opportunities to stay updated.
• Contribute to the organization’s reputation by taking ownership and seeking value-added opportunities.

Requirements

• Strong customer relationship skills.
• Ability to answer technical questions related to vehicle problems, warranties, and repairs.
• Knowledge of automotive systems and models.
• Ability to review service orders and inspect vehicles for repairs.
• Understanding of warranty guidelines.
• Effective communication with team members throughout the repair process.

Benefits

• 401(k) with matching
• Dental, health, and vision insurance
• Health savings account
• Life insurance
• Paid holidays and time off
• Vacation hours after 90 days
• Employee referral program

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Other
• Industry: Consumer Services