Service Advisor - Heavy Equipment Support & Customer Care

Jc; Baton Rouge (LA); On-site; USD 42,000 - 70,000; Full time

Job summary

Gulf Coast JCB in Baton Rouge, LA is seeking a Service Advisor to be the primary point of contact between customers and the service department, coordinating work orders, and communicating repair progress. You will prepare estimates, manage workflow, support parts, and help ensure timely, accurate invoicing while delivering an exceptional customer experience.

Requirements include 3+ years in heavy equipment service operations, experience with CDK platforms, and strong communication and

Qualifications

• Minimum of 3 years in heavy equipment/service operations or related fields.
• Experience as Service Advisor, Service Coordinator, Parts Advisor, or Service Administration is preferred.
• Experience with CDK service platforms such as e-Emphasys or IntelliDealer is a plus.

Responsibilities

• Serve as the primary customer contact for service inquiries.
• Open, maintain, and close service work orders accurately and efficiently.
• Communicate repair status, estimates, approvals, and completion updates to customers.
• Coordinate shop and field service work with the Service Manager.
• Prepare and communicate repair estimates and service recommendations.
• Assist with warranty administration and claim documentation.

Skills

Customer service

Communication

Time management

Team coordination

Education

Associate degree/Technical training

High school diploma/GED

Tools

CDK service platforms (e-Emphasys/IntelliDealer)

Microsoft Office

Job description

Gulf Coast JCB in Baton Rouge, LA is seeking a Service Advisor to be the primary point of contact between customers and the service department, coordinating work orders, and communicating repair progress. You will prepare estimates, manage workflow, support parts, and help ensure timely, accurate invoicing while delivering an exceptional customer experience.

Requirements include 3+ years in heavy equipment service operations, experience with CDK platforms, and strong communication and