Service Advisor - Amarillo, TX

Bruckner Truck Sales, Inc.; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Bruckner Truck Sales, Inc. is seeking a dedicated Service Writer/Advisor to greet customers, gather vehicle information, and document repair needs for service tickets.

In this safety-conscious role, you’ll coordinate estimates, warranty documentation, and communication between customers and the service team, while maintaining strong product knowledge and professionalism. The position supports our 40+ locations across 11 states, with opportunities for training, advancement, and a team-oriented

Responsibilities

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Provide supporting documents to determine warranty coverage and open campaigns.
• Document requests by the customer such as method of payment, delivery/pickup arrangements, authorizations, purchase order numbers, and other related duties.
• Acquire customer approvals, provide estimates, book & close service tickets.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the liaison between the Service Department and the customer.

Job description

Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 11 states, and we have over 1,600 team members. Bruckner’s is more than just a place selling parts and working on trucks; w e are an essential business delivering solutions to transportation providers – the backbone of everyday life as we know it.

OUR CORE VALUES

• We act with Honesty and Integrity.
• We value our people and communities.
• We are customer focused.
• We do what it takes.

WHAT WE OFFER

• Competitive Compensation Plans
• Paid Time Off and Holidays
• Excellent health, dental and vision plans
• Investments in Training & Development
• Generous 401(k) and Profit-Sharing Plan
• Tuition Assistance Program
• Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner’s organization)
• Disability and Life Insurance
• Internal Promotion Opportunities
• Flexible Spending Account
• Family and Team Oriented Environment
• Employee Referral Bonus
• Engaging and Challenging Assignments
• Drug free workplace

SUMMARY OF DUTIES:

• Greet customers and initiate the write up process.
• Determine the customer’s needs and convey this information onto the repair order.
• Responsible for providing supporting documents to determine warranty coverage and open campaigns.
• Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required.
• Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters.
• Assist with closing other repair orders as needed.
• Answer incoming service phone calls.
• Maintain product knowledge as the Liaison between the Service Department and the customer.

SPECIAL REQUIREMENTS:

• Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
• This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.

PHYSICAL REQUIREMENTS:

Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.

Want to know more about our family-owned company,

Proud that our 1600+ employees view us as the employer of choice!

Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer ORHeavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside SalesOR Sales Representative OR Commercial Sales, OR Fabrication #ZR

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.