Service Advisor - Global Imports BMW

Sonic Automotive; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Service Advisor to join their dynamic team in Atlanta. This role involves scheduling service appointments, providing accurate cost estimates, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills and a strong commitment to customer care. Join a supportive environment that values your professional growth and offers numerous opportunities for advancement. If you are passionate about the automotive industry and enjoy helping customers, this position could be your next career step.

Qualifications

• Experience in customer service and automotive knowledge is essential.
• Strong communication and time management skills are required.

Responsibilities

• Schedule service appointments and obtain customer data.
• Provide accurate cost estimates and maintain customer satisfaction.
• Advise customers on vehicle maintenance and care.

Skills

Customer Service

Communication Skills

Time Management

Job description

Service Advisor - Global Imports BMW in Atlanta, GA at Sonic Automotive

Location: Interstate North Parkway East Southeast 500
Atlanta, GA 30339

Job Type: Other

Experience: Mid-Senior Level

About

At Global Imports BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are concerned with more than moving inventory; they're committed to your success and invested in your future. So read on, and consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities:

1. Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
4. Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
5. Test-drives the vehicle or refers to the test technician as necessary.
6. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
7. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
8. Maintains a dealership-prescribed standard for “hours per customer repair order written.