Service Advisor - Global Imports BMW

Sonic Automotive; Atlanta (GA); On-site; USD 60,000 - 80,000; Full time

Job description

Service Advisor - Global Imports BMW in Atlanta, GA at Sonic Automotive

Location: 500 Interstate North Parkway East Southeast
Atlanta, GA 30339

Job Type: Other

Experience: Mid-Senior Level

About

At Global Imports BMW, a Sonic Automotive family dealership, you'll find the opportunities, resources, and support you need to grow and develop professionally. Our 100+ dealerships are committed to your success and invested in your future. Consider a rewarding career with Sonic Automotive, Inc.

Job Description

Duties and Responsibilities:

1. Schedules service appointments and obtains customer and vehicle data prior to arrival when possible.
2. Greets customers in a timely, friendly manner.
3. Provides a complete and accurate written cost estimate for labor and parts, establishing "promised time".
4. Checks on the progress of repair throughout the day, contacting customers regarding any changes in the estimate or promise time, explaining cost and time requirements in detail, and obtaining proper authorization before any additional repairs are performed.
5. Test-drives the vehicle or refers to the test technician as necessary.
6. Maintains Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone, or branch average.
7. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications, using maintenance menus.
8. Maintains a dealership-prescribed standard for “hours per customer repair order written.”
9. Understands and follows federal, state, and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
10. Follows all company safety policies and procedures, immediately reporting any and all accidents to a manager or supervisor.

Minimum Requirements:

1. High school diploma or the equivalent.
2. Ability to read and comprehend instructions and information.
3. Two years of experience in a dealership position.
4. General knowledge of vehicle mechanical operations.
5. Sales experience preferred.
6. Professional personal appearance.
7. Excellent oral and written communication skills.
8. All applicants must be authorized to work in the USA.
9. All applicants must perform duties and responsibilities in a safe manner.
10. All applicants must be able to demonstrate the ability to pass pre-employment testing, including background checks, MVR, drug test, credit report, and valid driver license.

It's time to make the most important move of your career. From our cooperative, team-based approach to our more than 1,000 internal advancements each year, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Experience the best that a career in the automotive industry has to offer.