Service Advisor - Flexible 4/10 Schedule + Commission

Volvo Cars Tacoma; Fife, Northern (WA, KY); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Bonuses

Vacation

Medical/Dental/Vision/RX

401(k) plus company match

4/10 work schedule

Job summary

Volvo Cars Tacoma is seeking a Service Advisor to ensure customer and vehicle issues are handled efficiently and accurately. The role supports the service department with scheduling, customer communication, and coordination with mechanics.

The position features a rotating schedule, base pay of $1,400 (dependent on hours) plus personal commission or state minimum wage, and a sales percentage starting at 5.5%. Benefits include medical and more.

Qualifications

• Customer service experience or a sales background is preferred.
• Strong communication and interpersonal skills.
• Ability to use a computer for basic tasks.

Responsibilities

• Greet customers when they arrive and escort them when they leave.
• Advise customers about warranty protections and potential cost savings.
• Answer questions about service outcomes and options.
• Consult with mechanics about repairs and alternatives to expensive work.
• Provide customers with problem/solution information.
• Manage and oversee the service center's workflow and scheduling.
• Call customers to inform them of changes or vehicle readiness.
• Attend regular weekly morning meetings.

Skills

Customer service

Sales

Communication

Tools

Computer

Job description

Volvo Cars Tacoma is seeking a Service Advisor to ensure customer and vehicle issues are handled efficiently and accurately. The role supports the service department with scheduling, customer communication, and coordination with mechanics.

The position features a rotating schedule, base pay of $1,400 (dependent on hours) plus personal commission or state minimum wage, and a sales percentage starting at 5.5%. Benefits include medical and more.