Service Advisor - Flagstaff, AZ

Velocity Vehicle Group; Flagstaff (AZ); Presencial; USD 32.000 - 33.000; Tempo integral

Benefícios oferecidos por esta vaga

Fantastic Culture

401k + match

Health, Dental & Vision Insurance + HS

Employer paid Life Insurance

Paid Vacation Days

Sick Leave

Company perks such as employeeDiscount

Excellent Training and Career Advanc e

Resumo da vaga

Velocity Vehicle Group in Flagstaff, AZ is seeking a Service Advisor to greet customers in the maintenance area, listen to concerns, conduct inspections, check recalls, and explain estimates.

You will verify warranty coverage, prepare repair orders, obtain approvals, monitor repairs, collect payments, and close out service orders, delivering outstanding customer service in a fast-paced shop.

Qualificações

• Proven technical expertise required.
• Knowledge of trucks and parts essential.
• Excellent customer service skills required.
• Excellent communication skills essential.
• Excellent problem-solving skills needed.
• Strong organizational skills required.
• Excellent time management skills needed.
• Able to work in fast-paced environment.
• Work well with internal and external customers.”

Responsabilidades

• Greet customers upon arrival in maintenance area.
• Listen to customer descriptions of symptoms and clarify problems.
• Conduct inspections and proactively check recalls.
• Submit documentation for warranty repair orders.
• Retrieve mileage and VIN numbers from vehicle.
• Check maintenance records and service schedules.
• Explain estimates and provide daily updates to customers.
• Call customers when jobs are complete and ready for pickup.
• Establish good customer relations with estimates and timelines.
• Perform required administrative duties as needed.

Conhecimentos

Proven technical expertise

Knowledge of trucks and parts

Excellent customer service skills

Excellent communication skills

Excellent problem-solving skills

Strong organizational skills

Excellent time management skills

Able to work in fast-paced environment

Work well with internal and external  

Descrição da vaga

Who We Are:

At Velocity Vehicle Group (VVG), we represent a premium commercial brand in medium to heavy truck dealerships. We provide a full-service experience, from exceptional sales teams to highly skilled technicians and readily available parts. Our mission is to be the ultimate one-stop shop for truckers, owner operators, fleets, and companies. Combined with our Leasing and Rental business and financial services division, VVG stands as the premier truck dealership.

What's in it for You:

Velocity Vehicle Group is a dynamic and rapidly expanding organization, and we're on the lookout for individuals who relish daily challenges and are passionate about delivering top-notch customer service, both within the company and to our valued clients. When you join VVG, you'll experience an extraordinary work environment, complete with competitive compensation and a comprehensive benefits package, including 401K with matching, as well as Medical, Dental, and Vision coverage. Become a part of our team and immerse yourself in a company that fosters aGreat Place to Work™culture!

What You’ll Do:

As a Service Advisor you play a crucial role in providing excellent customer service by greeting customers upon their arrival in the maintenance area, listening attentively to their vehicle concerns, and conducting thorough inspections. The Service Advisor will proactively check for recalls, retrieve crucial vehicle information, and maintain customer rapport by explaining estimates and providing daily updates. Administrative duties, including submitting documentation for warranty repair orders and handling customer relations, will be performed on a per-need basis. Additionally, the Service Advisor will be responsible for verifying warranty and service contract coverage, preparing detailed repair orders, obtaining necessary approvals, and monitoring repair work to ensure timely completion. The Service Advisor plays a pivotal role in reviewing completed jobs, collecting payments, and efficiently closing out service orders. This position requires strong communication skills, attention to detail, and a commitment to delivering exceptional customer service.

Job Duties:

Customer Service Duties:

• Greets customer(s)upon arriving in maintenance area
• Ascertains vehicle problems and services by listening to customer’s description of symptoms
• Clarifies description of problems
• Conducts inspections
• Proactively checks for recalls
• Submits documentation for warranty repair orders
• Retrieves mileage and vin numbers from vehicle
• Checks vehicle maintenance records
• Examines service schedules
• Maintains customer rapport by providing explanation of estimates and daily updates
• Calls customer when job is complete and truck is ready for pick up
• Establishes good customer relations by providing estimates and timelines
• Administrative duties on per-need basis

Repair Order Duties:

• Verifies warranty and service contract coverage by examining records and papers
• Explains provisions and exclusions
• Prepares repair orders (RO) by describing symptoms, problems and causes discovered as well as repairs and service required
• Obtains approval signatures
• Enters RO into service database system and sends to Estimator and Dispatcher
• Monitors repair work to ensure vehicle will be ready when promised
• Prints warranty
• Prints repair orders
• Issues sublet purchase order numbers
• Reviews jobs when completed
• Collects payment from jobs
• Closes jobs

Required Skills and Qualifications:

• Proven technical expertise
• Knowledge of trucks and parts
• Excellent customer service skills
• Excellent communication skills
• Excellent problem-solving skills
• Strong organizational skills
• Excellent time management skills
• Able to work in fast-paced environment
• Work well with internal and external customers

Compensation:

• $23-$24/hour (based on experience and qualifications)
• Plus Commission
• Full-time position

Physical Requirements:

• Must be able to lift up to 50 pounds at times.
• Must be able to pass post-offer drug screening, physical examination (including a lift test), and background check

Benefits Velocity Vehicle Group Offers:

• Fantastic Culture
• 401k + match
• Health, Dental & Vision Insurance + HSA & FSA
• Employer paid Life Insurance
• Paid Vacation Days
• Sick Leave
• Company perks such as employee discounts, company events and training programs
• Excellent Training and Career Advancement Opportunities

Velocity Vehicle Group is an equal opportunity employer. Velocity Vehicle Group prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.