Service Advisor: Elevate Customer Care & Car Experience

Bob Smith BMW; Calabasas (CA); On-site; USD 120,000 - 200,000; Full time

Benefits offered by this job

Health coverage — medical, dental, etc

401(k) retirement plan

Paid vacation and sick time

Real advancement opportunities — we’ll

Job summary

Bob Smith BMW and MINI in Calabasas, CA is seeking a Service Advisor to guide customers from intake to service completion.

No automotive background required; we’ll teach you everything you need to know. Bring warmth, hustle, and a commitment to doing right by people.

What you can earn starts at $120K+ target annual earnings, with $200K+ for top performers. Base hourly pay plus commission and performance bonuses, with no cap.

Qualifications

• Experience in customer-facing roles (hospitality, retail, service) is an advantage.
• A high school diploma or GED is required.
• Strong communication skills and a professional demeanor are essential.

Responsibilities

• Be the first friendly face customers see—greet arrivals and set the tone for a great experience.
• Walk customers through their vehicle, translate technician-speak into plain English, and build trust.
• Keep customers updated throughout the day and manage expectations.
• Work with technicians to track job progress, parts, and timing.
• Turn concerns into resolutions and advocate for the customer and the team.
• Help hit team goals and participate in quality control.

Skills

Customer-focused

Communication

Teamwork

Education

High school diploma or GED

Job description

Bob Smith BMW and MINI in Calabasas, CA is seeking a Service Advisor to guide customers from intake to service completion.

No automotive background required; we’ll teach you everything you need to know. Bring warmth, hustle, and a commitment to doing right by people.

What you can earn starts at $120K+ target annual earnings, with $200K+ for top performers. Base hourly pay plus commission and performance bonuses, with no cap.